Sonia Waters
Pre Sales Solution Architect
Kerv Digital
Biography
Sonia Waters is a Pre-sales Solution Architect for Kerv Digital, a prominent digital transformation company partnered with Microsoft. Specialising in Dynamics 365 and the Power Platform, she is a versatile, customer-focused, creative problem solver with 10+ years of translating problem statements into effective solutions across several industries.
Speaker's Sessions
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Pre Sales Solution Architect at Kerv Digital
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Innovate 2 (1st Floor)
In Person
Chaos Calls: Running Jurassic Park with an AI-first Dynamics Contact Center
18th Oct
2:00pm - 2:40pm BST
What if Jurassic Park ran a modern, AI-first contact centre? In this breakout session, we’ll present a live, story-driven demo showing how Microsoft Dynamics 365 Contact Center with embedded Copilot, real-time sentiment, and intelligent routing could help mana...
What if Jurassic Park ran a modern, AI-first contact centre? In this breakout session, we’ll pr...
9 attending
Chaos Calls: Running Jurassic Park with an AI-first Dynamics Contact Center
18th Oct
2:00pm - 2:40pm BST
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