Beyond Basic Calling: Advanced Teams Phone Capabilities You Should Be Using

Microsoft Teams Phone is widely adopted for its core capabilities, but many organizations overlook powerful features that can elevate their voice strategy. These advanced features can improve user experience, administration, and end customer experience.

This session uncovers the hidden gems within Teams Phone that go beyond basic calling. From Contact Center Lite capabilities to Analog requirements across your organization we’ll show you how to leverage these features to maximize value and future-proof your deployment.

Join us to discover:

• Teams Phone core features
• Queues App
• Common Area Phone Advanced Call features
• Advanced call routing and policy configurations
  • Call Queues
  • Auto Attendants
  • Voice Applications Policies
• SIP Gateway
  • Intercoms
  • Paging
  • DECT
• Real-world examples of organizations using these features effectively

By the end of this session, you’ll know how to unlock the full potential of Teams Phone, ensuring your deployment isn’t just functional but future proofed and feature rich.