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AnywhereNow - Applying AI in a Microsoft Teams-Native Contact Center
6th May
9:45am - 10:45am MDT
Clear Creek
17 attended
Session Description
This session explores how organizations are applying AI to real contact center use cases within a Microsoft Teams-native environment. Through real-world examples, we’ll show how AI is embedded into customer interactions to support agents and improve day-to-day operations.
We will also touch on how capabilities such as Copilot Studio, Power Automate, and Microsoft Fabric contribute to a more connected, AI-driven contact center experience.
Attendees (17)
Traci Herr
Sr. Escalation Engineer at Microsoft
Michael de Paris
Global Head of Partnerships and Alliances at Anywhere Now
Matt Landis
Managing Owner at Landis Technologies
Mark Vogl
Director of Microsoft Engineering at Cerium Networks
Ahmed Omar
Partner Enablement Manager at AnywhereNow
Jon Sletton
VP of Sales at Phoneware
Tim Haskell
Voice Services Manager at UNIVERSITY OF COLORADO BOULDER
Diana Florea
Director of Product Management at Pure IP
Joe Kivlin
Director, North America at CC4Teams
Hans Glauth
Senior UC Engineer at Veralto
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Hal Friskey
Senior Project/Engagement Manager at BizTech Fusion, LLC
Tamara Rashford
Senior Global Campaigns Manager at AnywhereNow
Bryce Marra
Network Administration Officer at Ambank Company
Parker Monticello
Systems Admin at University of Colorado, Boulder
Daniel Horgan
Senior Partner Director at CONTACTCENTER4ALL
+1 other Attendees