AnywhereNow - Applying AI in a Microsoft Teams-Native Contact Center

This session explores how organizations are applying AI to real contact center use cases within a Microsoft Teams-native environment. Through real-world examples, we’ll show how AI is embedded into customer interactions to support agents and improve day-to-day operations.

We will also touch on how capabilities such as Copilot Studio, Power Automate, and Microsoft Fabric contribute to a more connected, AI-driven contact center experience.