Call (and Video) Quality Issues and Where to Find Them and Fix Them

Teams has a number of tools that can help an admin sort out call quality issues, and proactively keep an eye on things. In this session, I'll take you on a tour of my favorite tools for dealing with these issues, discuss what issues each of them can address, and how you should use them on a daily, weekly, monthly, or as-needed basis.

These tools include:

• Silent Testing
• Best Practice Configurations
• Call Quality Dashboard/Quality of Experience Reports
• Call Quality Analytics
• Teams Room Pro Management Portal
• Client Logs
• PSTN Usage Reports
• Firewall Logs/Wireshark (DHCP markings, moving to QER)

You'll leave this session armed with the knowledge of where to find and use these tools, and in what situations.