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Using AI bots in your Incidents

16th Apr 8:30am - 9:30am MDT Clear Creek
31 attended
Session Description

Discuss how AI bots can help improve time to resolution and ensure engagement and provide assistance during an incident. How can you use AI more in your incident management process? Where can it integrate? where does it fail or have challenges?

Aaron Steele

General Manager Solutions
SOFTEL

Mark Bushey

Director of Client Solutions
SOFTEL
Attendees (31)
Brad Wuest
IT Manager at Truckee Donner PUD
Haley Hill
VoIP Product Manager at Granite Telecommunications
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Nadav Nisinbaum
Sr Director Software Delivery at SOFTEL
Avi Perpinyal
Sr. Solution Architect at NTT DATA
Chene Godsey
Director, Solutions Architecture & Engineering at Veralto Corporation
Kevin Kellar
IT Director at South Adams County Fire Department
Brock Hanson
Solutions Engineer at Summit Technology LLC
Micah Slaga
Engineer at WWT
Tyler Poston
Manager, Solution Architects at NTT Data
Traci Herr
Sr. Escalation Engineer at Microsoft
Bill Dellara
Chief Product Officer at VisionOSS Inc
Dan Brinkmann
CTO at Summit Technology
CHRISTOPHE BOUCETTA
UCC Consultant at UCEXPERT
Aaron Steele
General Manager Solutions at SOFTEL
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
+15 other Attendees