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Using AI bots in your Incidents

16th Apr 8:30am - 9:30am MDT Clear Creek
26 attended
Session Description

Discuss how AI bots can help improve time to resolution and ensure engagement and provide assistance during an incident. How can you use AI more in your incident management process? Where can it integrate? where does it fail or have challenges?

Aaron Steele

UC Practice Lead Microsoft
SOFTEL

Mark Bushey

Director of Client Solutions
SOFTEL
Attendees (26)
Brock Hanson
Solutions Engineer at Summit Technology LLC
Kevin Kellar
IT Director at South Adams County Fire Department
Avi Perpinyal
Solution Architect at NTT Data
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Chene Godsey
Director, Solutions Architecture & Engineering at Veralto Corporation
Brad Wuest
IT Manager at Truckee Donner PUD
Haley Hill
VoIP Product Manager at Granite Telecommunications
CHRISTOPHE BOUCETTA
UCC Consultant at UCEXPERT
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
TJ King
Systems Administrator at Colorado Early Colleges
Matt Perry
Technical Consultant at Spectralink
Dave Hatz
VP of Machine Intelligence at CTI
Mark Haan
CTO at Ambank Company
Mark Bushey
Director of Client Solutions at SOFTEL
Bailey Carlson
CTO at Centro
Bill Dellara
Chief Product Officer at VisionOSS Inc
+10 other Attendees