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Using AI bots in your Incidents

16th Apr 8:30am - 9:30am MDT Clear Creek
31 attended
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Session Description

Discuss how AI bots can help improve time to resolution and ensure engagement and provide assistance during an incident. How can you use AI more in your incident management process? Where can it integrate? where does it fail or have challenges?

Aaron Steele

General Manager Solutions
SOFTEL
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Mark Bushey

Director of Client Solutions
SOFTEL
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Attendees (31)
Mary Beth Kirk
Sr CxP Program Manager at Microsoft
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Manoj Paradkar
VP Of Customer Success at LeapXpert
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Brad Wuest
IT Manager at Truckee Donner PUD
Dave Hatz
VP of Machine Intelligence at CTI
Robert Fitter
Sales Engineering Lead at Akixi
Brock Hanson
Solutions Engineer at Summit Technology LLC
Matt Perry
Technical Consultant at Spectralink
Dan Brinkmann
CTO at Summit Technology
Bailey Carlson
CTO at Centro
Haley Hill
VoIP Product Manager at Granite Telecommunications
Kevin Kellar
IT Director at South Adams County Fire Department
Mark Haan
CTO at Ambank Company
Mark Bushey
Director of Client Solutions at SOFTEL
TJ King
Systems Administrator at Colorado Early Colleges
+15 other Attendees