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Using AI bots in your Incidents

16th Apr 8:30am - 9:30am MDT Clear Creek
31 attended
Session Description

Discuss how AI bots can help improve time to resolution and ensure engagement and provide assistance during an incident. How can you use AI more in your incident management process? Where can it integrate? where does it fail or have challenges?

Aaron Steele

General Manager Solutions
SOFTEL

Mark Bushey

Director of Client Solutions
SOFTEL
Attendees (31)
Matt Perry
Technical Consultant at Spectralink
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Dan Brinkmann
CTO at Summit Technology
Kevin Kellar
IT Director at South Adams County Fire Department
Patti Medina
Unified Communications Administrator at Jacobs
Brad Wuest
IT Manager at Truckee Donner PUD
Nadav Nisinbaum
Sr Director Software Delivery at SOFTEL
Mary Beth Kirk
Sr CxP Program Manager at Microsoft
Tyler Poston
Manager, Solution Architects at NTT Data
Brock Hanson
Solutions Engineer at Summit Technology LLC
Haley Hill
VoIP Product Manager at Granite Telecommunications
Pat Petersen
Director at RSM
Sajeel Akram
Director of Services at C1st Technologies
Traci Herr
Sr. Escalation Engineer at Microsoft
Robert Fitter
Sales Engineering Lead at Akixi
Mark Haan
CTO at Ambank Company
+15 other Attendees