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Using AI bots in your Incidents

16th Apr 8:30am - 9:30am MDT Clear Creek
26 attended
Session Description

Discuss how AI bots can help improve time to resolution and ensure engagement and provide assistance during an incident. How can you use AI more in your incident management process? Where can it integrate? where does it fail or have challenges?

Aaron Steele

UC Practice Lead Microsoft
SOFTEL

Mark Bushey

Director of Client Solutions
SOFTEL
Attendees (26)
Brad Wuest
IT Manager at Truckee Donner PUD
Mark Bushey
Director of Client Solutions at SOFTEL
Bill Dellara
Chief Product Officer at VisionOSS Inc
CHRISTOPHE BOUCETTA
UCC Consultant at UCEXPERT
Tyler Poston
Manager, Solution Architects at NTT Data
Robert Fitter
Senior Director - Sales Engineering at Akixi
Avi Perpinyal
Solution Architect at NTT Data
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Dan Brinkmann
COO at Summit Technology
Brock Hanson
Solutions Engineer at Summit Technology LLC
Dave Hatz
VP of Machine Intelligence at CTI
Micah Slaga
Engineer at WWT
Haley Hill
VoIP Product Manager at Granite Telecommunications
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
Patti Medina
Unified Communications Administrator at Jacobs
Matt Perry
Technical Consultant at Spectralink
+10 other Attendees