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Using AI bots in your Incidents

16th Apr 8:30am - 9:30am MDT Clear Creek
26 attended
Session Description

Discuss how AI bots can help improve time to resolution and ensure engagement and provide assistance during an incident. How can you use AI more in your incident management process? Where can it integrate? where does it fail or have challenges?

Aaron Steele

UC Practice Lead Microsoft
SOFTEL

Mark Bushey

Director of Client Solutions
SOFTEL
Attendees (26)
Micah Slaga
Engineer at WWT
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
CHRISTOPHE BOUCETTA
UCC Consultant at UCEXPERT
Brock Hanson
Solutions Engineer at Summit Technology LLC
Matt Perry
Technical Consultant at Spectralink
Dave Hatz
VP of Machine Intelligence at CTI
Robert Fitter
Senior Director - Sales Engineering at Akixi
Avi Perpinyal
Solution Architect at NTT Data
Patti Medina
Unified Communications Administrator at Jacobs
Dan Brinkmann
COO at Summit Technology
Mark Bushey
Director of Client Solutions at SOFTEL
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Nick Smith
Technical Sales Evangelist at T2MWorks
Bill Dellara
Chief Product Officer at VisionOSS Inc
Tyler Poston
Manager, Solution Architects at NTT Data
Stuart Marshall
Chief of Information Technology at Turning Point Community Programs
+10 other Attendees