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Using AI bots in your Incidents

16th Apr 8:30am - 9:30am MDT Clear Creek
26 attended
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Session Description

Discuss how AI bots can help improve time to resolution and ensure engagement and provide assistance during an incident. How can you use AI more in your incident management process? Where can it integrate? where does it fail or have challenges?

Aaron Steele

UC Practice Lead Microsoft
SOFTEL
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Mark Bushey

Director of Client Solutions
SOFTEL
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Attendees (26)
Patti Medina
Unified Communications Administrator at Jacobs
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Matt Perry
Technical Consultant at Spectralink
Avi Perpinyal
Solution Architect at NTT Data
Tyler Poston
Manager, Solution Architects at NTT Data
Brad Wuest
IT Manager at Truckee Donner PUD
Dave Hatz
VP of Machine Intelligence at CTI
Bailey Carlson
CTO at Centro
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Brock Hanson
Solutions Engineer at Summit Technology LLC
Mark Haan
CTO at Ambank Company
Nick Smith
Technical Sales Evangelist at T2MWorks
Kevin Kellar
IT Director at South Adams County Fire Department
Mark Bushey
Director of Client Solutions at SOFTEL
Bill Dellara
Chief Product Officer at VisionOSS Inc
Dan Brinkmann
COO at Summit Technology
+10 other Attendees