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Using AI bots in your Incidents

16th Apr 8:30am - 9:30am MDT Clear Creek
26 attended
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Session Description

Discuss how AI bots can help improve time to resolution and ensure engagement and provide assistance during an incident. How can you use AI more in your incident management process? Where can it integrate? where does it fail or have challenges?

Aaron Steele

UC Practice Lead Microsoft
SOFTEL
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Mark Bushey

Director of Client Solutions
SOFTEL
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Attendees (26)
Mark Bushey
Director of Client Solutions at SOFTEL
Dave Hatz
VP of Machine Intelligence at CTI
Avi Perpinyal
Solution Architect at NTT Data
Sajeel Akram
Director of Services at C1st Technologies
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Patti Medina
Unified Communications Administrator at Jacobs
Jason Sheppard
Director, Carrier & Service Provider Alliances at NUWAVE Communications
Tyler Poston
Manager, Solution Architects at NTT Data
Kevin Kellar
IT Director at South Adams County Fire Department
Brad Wuest
IT Manager at Truckee Donner PUD
CHRISTOPHE BOUCETTA
UCC Consultant at UCEXPERT
Nick Smith
Technical Sales Evangelist at T2MWorks
Matt Perry
Technical Consultant at Spectralink
Chene Godsey
Director, Solutions Architecture & Engineering at Veralto Corporation
Mark Haan
CTO at Ambank Company
Haley Hill
VoIP Product Manager at Granite Telecommunications
+10 other Attendees