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Mind the Gap - Who Captures the Margin when AI Rewrites Customer Experience?
16th Jun
4:15pm - 4:30pm BST
8x8 Breakout Theatre
7 attending
Session Description
We've all seen the product demos, but there's a question not being answered: when AI changes CX, who keeps the money? Join 8x8's Sam Wilson as he discusses how technology accelerates exponentially but customer organisations don't - and what should be done in that widening gap.
View LinkedIn ProfileAttendees (7)
Stuart Collins
Channel Business Development Manager at 8x8
Lauren Bowden
Product Marketing Manager at Gamma
Sam Carroll
Personnel at 8x8
Andy Wood
Global Senior Strategy Leader | Enterprise Comm... at Vodafone Business Limited
Sebastian Rodriguez
Product Marketing Manager at Gamma
Ryan Susanna
Vice President at LogiSense
James Parkin
Founder at Ellison Coast
Session Sponsor
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