Event Sessions
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CEO at 365agents
Mountbatten (6th Floor)
In Person
SME CX: What They Actually Buy — and What They Won’t Pay For
16th Jun
4:30pm - 5:00pm BST
The SME segment remains one of the most active and competitive areas of the CX market, but purchasing behaviour is highly pragmatic. This session examines what SMEs prioritise when investing in CX, where AI features genuinely drive adoption, and where feature se...
The SME segment remains one of the most active and competitive areas of the CX market, but purcha...
0 attending
SME CX: What They Actually Buy — and What They Won’t Pay For
16th Jun
4:30pm - 5:00pm BST
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Director of Research at Cavell -
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Mountbatten (6th Floor)
In Person
Cavell Analyst Wrap Up and Audience Q&A
16th Jun
5:00pm - 5:15pm BST
4 attending
Cavell Analyst Wrap Up and Audience Q&A
16th Jun
5:00pm - 5:15pm BST
Drinks Reception
16th Jun
5:00pm - 6:00pm BST
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Chris Morrissey
GM & Global Head of CX Sales & GTM at Zoom
Chris Goodwill
Strategic Partner Manager and Solution Specialist at Symity
Patrick Watson
Director of Research at Cavell
Karim Wagdi
CX Sales Director at Tata Communications
Matt Cook
Partner at PWC
Dom Black
Principal Analyst at Cavell