Head of Research at Cavell, Patrick's main area of attention is the cloud communications industry, with particular focus on the collaboration sector. Patrick is also examining the future of customer experience, including CCaaS, helping Cavell to build deeper insights in this area.

Patrick has been working in the technology sector for over ten years, with a degree specialising in journalism and data analytics, he has been specifically researching and analysing various sectors of the unified communications industry for the past siz years. In his industry roles Patrick has worked with some of the market's leading brands to understand their propositions and gain insight into their strategies providing a conduit for information on some of the market's biggest news stories, emerging trends, and disruptive technologies.