Sajeewa Nissanka
About CentrePal
Visit BoothCentrePal is an award-winning Australian-based company, dedicated to elevating customer experiences with our fully Microsoft Teams-native Attendant Console & Contact Centre solution. Empower your teams to provide exceptional customer experiences across voice and chat, directly within the Teams environment. Our Microsoft Certified solution seamlessly integrates with your CRM and ITSM tools, maximising efficiency and streamlining your contact centre operations, and is fully access agnostic - making CentrePal easy to deploy and scale, regardless of your telephony setup (Operator Connect, Direct Routing, Calling Plans)
Visit us at Booth 17 to discover how CentrePal can help you transform your customer experience.
Speaker's Sessions
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Product Lead at CentrePal Pty Ltd
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Building a Roadmap to a Mature AI Contact Centre with Microsoft Teams
Microsoft Teams has emerged as a powerful platform for building next-generation contact centres. As Artificial Intelligence (AI) revolutionizes the customer experience landscape, organizations are leveraging Teams to seamlessly integrate intelligent automation i...
Microsoft Teams has emerged as a powerful platform for building next-generation contact centres. ...
Building a Roadmap to a Mature AI Contact Centre with Microsoft Teams
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