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Cavell CX Summit

Tom Wright

Senior Analyst
Cavell

About Cavell
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Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications. 

Cavell’s team combines years of accumulated telecoms industry experience with enterprise and SMB surveys and proven market intelligence to provide a suite of services including market research, commercial and technical due diligence, strategy advisory services and leading industry events.

Speaker's Sessions
Mountbatten (6th Floor) In Person

Voice, Trust, and Automation: Where CX Gains and Where It Breaks

16th Jun 2:00pm - 2:30pm BST

As automation becomes more human-like, trust becomes more fragile. This panel examines the role of voice AI and automated interactions in delivering efficiency gains while introducing new risks around authenticity, disclosure, escalation failure, and brand liabi...

As automation becomes more human-like, trust becomes more fragile. This panel examines the role o...

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