Daktela

Daktela's mission is to make every customer conversation count. Our all-in-one, AI-powered communications platform unifies voice, email, web chat, SMS, and social media — together with integrated Agentic AI coworkers.

Built entirely in-house and deployed across Europe and beyond, we serve over 1,800 businesses directly and many more through our worldwide channel partner network. The reality is that true omnichannel is still the biggest untapped opportunity in customer communications - and Agentic AI is the next frontier. Daktela delivers both with a consultative, not an off-the-shelf, approach. 

As one of the first CCaaS providers in the world to integrate ChatGPT back in 2023, we've been building seriously on that foundation ever since — moving from AI features to AI that autonomously orchestrates real business processes and delivers measurable outcomes.

We're proud to be a Silver Sponsor of Cavell Summit Europe 2026. Our UK Managing Director, Samantha Haylor, joins the "Taking AI To Market" panel at 2.30 pm to share what we're seeing across our global operations — from omnichannel to the frontier of Agentic AI. 

We look forward to connecting with everyone on the day.