Gerben Hoogwerff Kroon is the Founder and CEO of ROGER365.io. He started the company after identifying a clear gap in the market: organizations migrating to Microsoft Teams needed enterprise-grade contact center capabilities that Teams alone could not provide. ROGER365.io was built from the ground up to solve exactly that, natively inside Teams, with no compromises on functionality or Microsoft alignment.

Gerben brings a deep background in telecommunications and communications software, with earlier roles spanning telecom infrastructure, managed communications services, and his previous venture Ask Roger!, one of the early pioneers in Microsoft Teams-native communications in Europe. That combination of telecom roots and Microsoft ecosystem thinking shaped both the architecture and the business model of ROGER365.io.

Under his leadership, ROGER365.io has grown into an ISO27001 and NIS2.0 certified, Microsoft Unify and Extend certified platform, serving enterprise customers across Europe and beyond through a partner-first channel model.

At Commsverse, Gerben is the person to speak to about the vision behind ROGER365.io, where the Microsoft Teams contact center market is heading, and what the platform's architecture means for partners looking to build a serious practice around it.

ROGER365.io offers a truly Teams-native Omnichannel Contact Center and Attendant Console solution that includes Voice, Social Messaging, SMS, Webchat and more.

All these channels are handled with a single Teams-native app that gives agents a full range of Contact Center tools and links them seamlessly to automations and other business processes, while Supervisors have total vision over the effectiveness and efficiency of operations.

Based on the familiar and secure Teams framework, ROGER365.io offers businesses a complete Contact Center package: skills based routing, auto-attendant, CRM integration, chatbots, advanced analytics and reporting, Supervisor and Agent apps, Social Messaging (including WhatsApp), live queue and agent overview, automations using webhooks, Powerframe and Power BI, Live call overview, Monitor, Whisper, and Join, IVR, custom integrations, and more.