As the Global Partner Development Manager  at Heedify, I am focused on driving growth and expanding our presence across global markets. At this exhibition, I’m here to foster new partnerships and help businesses understand the value of our integrated Microsoft Teams Attendant Console and Contact Centre solutions. My role involves working closely with key partners to develop customised strategies and marketing initiatives that support solution adoption. I provide ongoing support to ensure the success and mutual growth of these partnerships, empowering businesses to optimise their customer service operations.

At Heedify, we help organisations elevate customer service and internal communication with our Microsoft Teams-native Attendant Console and Contact Centre solutions. Seamlessly built into the Microsoft 365 ecosystem, our tools empower receptionists and support teams with advanced call handling, real-time analytics, and multi-channel engagement - including voice and chat.

Designed for simplicity and performance, Heedify streamlines workflows, improves team collaboration, and provides deep insights into customer interactions. Whether you’re looking to enhance call management, boost operational efficiency, or deliver consistently excellent service, Heedify offers flexible, scalable solutions to meet your goals.

Visit our booth to see how you can:

    •    Manage calls and queues effortlessly from within Teams

    •    Empower front-line staff with real-time visibility and insights

    •    Deliver faster, smarter service without leaving your Teams environment

Let’s connect at Commsverse to explore how Heedify can simplify your communications and transform your customer experience.