Event Sessions
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Check-in & Breakfast
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Head of Voca CIC Business Line at AudioCodes -
How AI is transforming the Customer & Employee Experience in Microsoft Teams
The pressure is on - Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who are grappling with the pressure of how to use AI, consolidate the communications tec...
The pressure is on - Improve your customer and employee experience or risk turnover on both front...
How AI is transforming the Customer & Employee Experience in Microsoft Teams
Menu TBC
Menu TBC
Morning Break
Lightning Pitches From Our Sponsors A
Find out what our sponsors offer in their product and service lines. Each sponsor taking part will have 5-minutes to explain to you what they offer and provide. These pitches will take place at break time around the food area so you can continue to learn as you ...
Find out what our sponsors offer in their product and service lines. Each sponsor taking part wil...
Lightning Pitches From Our Sponsors A
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Managing Director, UK&I and South Africa at ASC...
Boost Compliance in Financial Services with AI
Fully adopting Teams and remaining compliant is a big challenge for many businesses, mainly in the Financial Services industry. In this session, we will address those challenges, how AI can be applied to elevate compliance issues, explore what more can be done u...
Fully adopting Teams and remaining compliant is a big challenge for many businesses, mainly in th...
Boost Compliance in Financial Services with AI
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VP EMEA at CallTower
Empowering Communication with CallTower & Microsoft Teams Phone in EMEA
Discover how CallTower’s groundbreaking Microsoft Teams Phone solutions are revolutionising business communication across EMEA. This engaging panel session gathers CallTower experts, customer success advocates, and industry specialists to demonstrate how you c...
Discover how CallTower’s groundbreaking Microsoft Teams Phone solutions are revolutionising bus...
Empowering Communication with CallTower & Microsoft Teams Phone in EMEA
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Leader, Product Management at Cisco
Enjoy Smarter Meetings and Simpler Management with Cisco Devices for Microsoft Teams
In today's hybrid work landscape, organizations need meeting solutions that are intelligent and easy to use and manage. This session explores how Cisco devices enhance the Microsoft Teams experience, delivering smarter meetings and streamlined management. Discov...
In today's hybrid work landscape, organizations need meeting solutions that are intelligent and e...
Enjoy Smarter Meetings and Simpler Management with Cisco Devices for Microsoft Teams
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CEO at Callroute
How To Manage Multiple Teams Tenants: From Chaos To Control
Juggling multiple Microsoft Teams tenants shouldn't feel like a circus act. Whether you're an MSP spinning dozens of client environments, or an IT admin walking the tightrope between subsidiaries, the multi-tenant reality is a chaotic circus of tabs, logins, an...
Juggling multiple Microsoft Teams tenants shouldn't feel like a circus act. Whether you're an MS...
How To Manage Multiple Teams Tenants: From Chaos To Control
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Director Business Development at Spectralink
No Desk? No Problem: Unlocking the Full Potential of Microsoft Teams for the Deskless, Frontline Workforce
Frontline, deskless workers are often the first to serve, yet the last to connect—left out of the digital transformation wave that’s sweeping through office-based environments. At Commsverse, join Spectralink as we explore how to break that cycle.This sessio...
Frontline, deskless workers are often the first to serve, yet the last to connect—left out of t...
No Desk? No Problem: Unlocking the Full Potential of Microsoft Teams for the Deskless, Frontline Workforce
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Senior Partner Director at CONTACTCENTER4ALL
Today's Customer Contact hero – AI in CC4Teams brings insights and efficiency, so your agents shine (not vanish).
Right now, your customers are reaching out—through Voice, Email, WhatsApp, and more. But are they getting a seamless, consistent experience? AI in CC4Teams has got your agent's back - not their job.Whether it's a WhatsApp message on Monday, an email on Tuesday...
Right now, your customers are reaching out—through Voice, Email, WhatsApp, and more. But are th...
Today's Customer Contact hero – AI in CC4Teams brings insights and efficiency, so your agents shine (not vanish).
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Co-Founder at Empowering.Cloud
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AI and Copilot in the Workplace: Real-World Insights from 3 Customers
Join panel host Tom Arbuthnot from Empowering.Cloud as he speaks with Ally, Ben, and Paul—three customers sharing firsthand experience with AI and Copilot in their organisations. Topics include:Valuable real-world use casesStrategies for driving adoptionKey c...
Join panel host Tom Arbuthnot from Empowering.Cloud as he speaks with Ally, Ben, and Paul—three...
AI and Copilot in the Workplace: Real-World Insights from 3 Customers
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Lead Voice and Video Engineer at UK Home Office
Automating Requests and Fulfilment of Teams Call Queues and Auto Attendants
In this session, we'll look at how we can automate a request and fulfilment process for creating Auto Attendants and Call Queues in Teams.Currently, creation of Call Queues is done manually by admins either via TAC or via PowerShell scripts using multiple steps....
In this session, we'll look at how we can automate a request and fulfilment process for creating ...
Automating Requests and Fulfilment of Teams Call Queues and Auto Attendants
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Tech Advocate at Surrey County Council
Good Plan Batman! The superhero’s guide to task management.
Solo superhero, dynamic duo or Assembled Avengers? This session is perfect for end users, trainers and those driving workplace adoption.Make Planner your powerful ally. Conquer tasks and achieve greatness. Unmask the interface, champion key features, and ensure ...
Solo superhero, dynamic duo or Assembled Avengers? This session is perfect for end users, trainer...
Good Plan Batman! The superhero’s guide to task management.
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Trusted Advisor M365 at The Flow (Cronos)
How Copilot will keep you in the "Loop"
IT can no longer ignore Microsoft Loop - and I'll be your guide. Join me as we explore how Microsoft Loop, powered by Copilot’s AI, is reshaping collaboration from ideation and project organization to seamless meeting prep and task follow-ups. In this session...
IT can no longer ignore Microsoft Loop - and I'll be your guide. Join me as we explore how Micros...
How Copilot will keep you in the "Loop"
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CEO at CloudWay
Sustainable Microsoft 365 Copilot adoption strategies for long-term success
To ensure the sustainable adoption of Microsoft 365 Copilot, focus on these three key areas: understanding the basics of Microsoft 365 Copilot across different toolsobjectively measuring usage with Copilot Dashboard and subjectively through surveyspositioning e...
To ensure the sustainable adoption of Microsoft 365 Copilot, focus on these three key areas: und...
Sustainable Microsoft 365 Copilot adoption strategies for long-term success
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ARCHITECT at Microsoft
Winning ERP as a Thought Leader:: Think Like an Enterprise Architect to Drive Dynamics 365 FnO and SCM Success
In the world of Enterprise Resource Planning (ERP), winning customers from competitors requires more than technical knowledge—it demands strategic thinking, customer empathy, and a deep understanding of migration challenges. In this session, I’ll share real-...
In the world of Enterprise Resource Planning (ERP), winning customers from competitors requires m...
Winning ERP as a Thought Leader:: Think Like an Enterprise Architect to Drive Dynamics 365 FnO and SCM Success
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VP Modern Work Innovation at Momentum
Addressing and Solving Complex Calling Solutions with Teams Phone
In this session we take a deep dive into real world examples of complex Teams Phones Deployments that require careful planning and consideration. While Teams Phones is a robust calling platform there are still solutions that may need 3rd party integrations. Thi...
In this session we take a deep dive into real world examples of complex Teams Phones Deployments ...
Addressing and Solving Complex Calling Solutions with Teams Phone
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CEO at CloudWay
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Ask the MVPs and Microsoft Anything about Microsoft Teams
Join MVP Tom Arbuthnot and MVP and Microsoft friends for an open mic. Ask us anything. Bring your tough teams questions for honest answers and opinions.
Join MVP Tom Arbuthnot and MVP and Microsoft friends for an open mic. Ask us anything. Bring you...
Ask the MVPs and Microsoft Anything about Microsoft Teams
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Co-founder at EnableUC Inc. / BCStrategies
Copilot is great but how does it compare? Understanding the competition to drive success
Microsoft Copilot is great. But how does it compare with the other AI Assistants? This session will provide detailed insights to help you both better understand and leverage Microsoft Copilot and identify use cases where another AI tool might provide better res...
Microsoft Copilot is great. But how does it compare with the other AI Assistants? This session w...
Copilot is great but how does it compare? Understanding the competition to drive success
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Microsoft 365 Solution Architect at ISCG
Enhance Collaboration in Multilingual Organizations with Teams and Copilot
In today's world, working in a multilingual organization or with people from different countries is pretty common. Meetings in English, webinars in Finnish, documents in German, and so on. It’s not only about consuming content created in a different language, ...
In today's world, working in a multilingual organization or with people from different countries ...
Enhance Collaboration in Multilingual Organizations with Teams and Copilot
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Nikki Chapple
Rick Garcia
Eric Marsi
Adam Bootle
Chris Hayward