Day 1 Keynote

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Is your Contact Centre stuck in the stone age?

Is your Contact Centre stuck in the stone age?Right now, your customers are reaching out through Voice, Email, WhatsApp, Web Chat, and Socials. But are they getting a seamless, consistent experience, or are they stuck waiting due to disconnected systems?With CC4...

Is your Contact Centre stuck in the stone age?Right now, your customers are reaching out through ...

Session from ASC

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Session from Callroute

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Session from CallTower

Session from Cisco

Session from Spectralink

Lightning Pitches From Our Sponsors A

Find out what our sponsors offer in their product and service lines. Each sponsor taking part will have 5-minutes to explain to you what they offer and provide. These pitches will take place at break time around the food area so you can continue to learn as you ...

Find out what our sponsors offer in their product and service lines. Each sponsor taking part wil...

Automating Requests and Fulfilment of Teams Call Queues and Auto Attendants

In this session, we'll look at how we can automate a request and fulfilment process for creating Auto Attendants and Call Queues in Teams.Currently, creation of Call Queues is done manually by admins either via TAC or via PowerShell scripts using multiple steps....

In this session, we'll look at how we can automate a request and fulfilment process for creating ...

Good Plan Batman! The superhero’s guide to task management.

Solo superhero, dynamic duo or Assembled Avengers? This session is perfect for end users, trainers and those driving workplace adoption.Make Planner your powerful ally. Conquer tasks and achieve greatness. Unmask the interface, champion key features, and ensure ...

Solo superhero, dynamic duo or Assembled Avengers? This session is perfect for end users, trainer...

How Copilot will keep you in the "Loop"

IT can no longer ignore Microsoft Loop - and I'll be your guide. Join me as we explore how Microsoft Loop, powered by Copilot’s AI, is reshaping collaboration from ideation and project organization to seamless meeting prep and task follow-ups. In this session...

IT can no longer ignore Microsoft Loop - and I'll be your guide. Join me as we explore how Micros...

Sustainable Microsoft 365 Copilot adoption strategies for long-term success

To ensure the sustainable adoption of Microsoft 365 Copilot, focus on these three key areas: understanding the basics of Microsoft 365 Copilot across different toolsobjectively measuring usage with Copilot Dashboard and subjectively through surveyspositioning e...

To ensure the sustainable adoption of Microsoft 365 Copilot, focus on these three key areas: und...

Winning ERP as a Thought Leader:: Think Like an Enterprise Architect to Drive Dynamics 365 FnO and SCM Success

In the world of Enterprise Resource Planning (ERP), winning customers from competitors requires more than technical knowledge—it demands strategic thinking, customer empathy, and a deep understanding of migration challenges. In this session, I’ll share real-...

In the world of Enterprise Resource Planning (ERP), winning customers from competitors requires m...

Workplace AI Panel

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Ask the MVPs and Microsoft Anything about Microsoft Teams

Join MVP Tom Arbuthnot and MVP and Microsoft friends for an open mic. Ask us anything. Bring your tough teams questions for honest answers and opinions.

Join MVP Tom Arbuthnot and MVP and Microsoft friends for an open mic. Ask us anything. Bring you...

Copilot is great but how does it compare? Understanding the competition to drive success

Microsoft Copilot is great. But how does it compare with the other AI Assistants? This session will provide detailed insights to help you both better understand and leverage Microsoft Copilot and identify use cases where another AI tool might provide better res...

Microsoft Copilot is great. But how does it compare with the other AI Assistants? This session w...

Enhance Collaboration in Multilingual Organizations with Teams and Copilot

In today's world, working in a multilingual organization or with people from different countries is pretty common. Meetings in English, webinars in Finnish, documents in German, and so on. It’s not only about consuming content created in a different language, ...

In today's world, working in a multilingual organization or with people from different countries ...

Extending Copilot Agents in Dynamics 365

Join us for an in-depth session where we explore how to extend the Copilot in Dynamics 365 leveraging Copilot Studio and Microsoft Power Platform to streamline business processes and enhance productivity.In this session, we will dive into three advanced use case...

Join us for an in-depth session where we explore how to extend the Copilot in Dynamics 365 levera...