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How AI is transforming the Customer & Employee Experience in Microsoft Teams

18th Jun 9:15am - 10:00am BST Audiocodes
453 attended
Session Description

The pressure is on - Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who are grappling with the pressure of how to use AI, consolidate the communications tech stack, and make the most of your investment in Microsoft Teams.  

The good news is that enterprises with a Microsoft Teams strategy are already on the right track to help converge their unified communications, collaboration, AV and contact centre. 

With Microsoft Teams, AI can be put to work immediately, capturing all the important details from every meeting and automating the repeatable interactions to help free up your agents.  

Join Gidi Adlersberg and Tom Arbuthnot as they highlight the industry's widest Microsoft-Certified portfolio and how AudioCodes Meeting Insights, Voca CIC, and Live Platform bring together customer and employee experience in Microsoft Teams.  

Hope you'll be able to join us for it!

Attendees (453)
Lloyd Platt
Partner Alliance Manager, EMEA at AVI-SPL
Chris Selby-Rickards
Marketing Director at NFON UK
Lalith Tharsan Srikandanathan
Telephony engineer at Leaseplan
Alex Heer
Global Digital Workplace Manager at Allegion
Andy Gibson
CPO at PingCo
Martin Andrews
UC Service Delivery Consultant at CPS Ltd
Matthew Mcleod
Microsoft Voice Specialist at Gamma
Simon Tsui
Business Development Manager at Nuvias UC
Sven Berckmoes
Solutions & Alliances Lead Europe at TD SYNNEX Maverick
Darcey Glassbrook-Jones
Content Creator at Just Attend
Abbey Mellor
Account Executive at Plaster Creative Communications
Paul Taylor
Special Projects Manager at Symity
nicky chapman
DPS Teams Rooms & Devices Lead - UK & Benelux at Microsoft
John Burton
CEO at Akixi
Giggsy Jayaweera@calltower.com
Sales Operation Manager at CallTower
Chris Godsalve
Business Development Manager at Project Audio Visual
+437 other Attendees
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