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17 days
7 hours
48 mins

How AI is transforming the Customer & Employee Experience in Microsoft Teams

18th Jun 9:15am - 10:00am BST Audiocodes
49 attending
Session Description

The pressure is on - Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who are grappling with the pressure of how to use AI, consolidate the communications tech stack, and make the most of your investment in Microsoft Teams.  

The good news is that enterprises with a Microsoft Teams strategy are already on the right track to help converge their unified communications, collaboration, AV and contact centre. 

With Microsoft Teams, AI can be put to work immediately, capturing all the important details from every meeting and automating the repeatable interactions to help free up your agents.  

Join Gidi Adlersberg and Tom Arbuthnot as they highlight the industry's widest Microsoft-Certified portfolio and how AudioCodes Meeting Insights, Voca CIC, and Live Platform bring together customer and employee experience in Microsoft Teams.  

Hope you'll be able to join us for it!

Attendees (49)
Willeke Hellenthal
Marketing Manager at ContactCenter4ALL
David Renfree
Manager - UC Sales Specialists at Colt Technology Services Ltd
Pedro Castillo
Vice President at Axiom Equity
Clare Knight
Director at Essential Computing
Grant van Grenen
CIO at DERTOUR UK
Gary Connors
Sales Manager at Audiocodes
Marcel Verkaik
Product Owner Unified Communications at ABN AMRO Bank
Richard Zuiderwijk
Technical Consultant UC at VTM Groep
Wesley Budd
Partner Solutions Architect at Microsoft
Andy Gibson
CPO at PingCo
Sabina Bandula
Account Executive at Entergrade
Amber Middleton
Systems Analyst at NG Bailey
Barry Hutton
Senior Client Director at Yorktel Ltd
Andrew Wigmore
Teams Product Owner at BAE Systems
Craig Abrahams
Snr Manager - Estimating and Vendors at proAV
Carl Davis
Technical Lead at UK Home Office
+33 other Attendees
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