How AI is transforming the Customer & Employee Experience in Microsoft Teams
Session Description
The pressure is on - Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who are grappling with the pressure of how to use AI, consolidate the communications tech stack, and make the most of your investment in Microsoft Teams.
The good news is that enterprises with a Microsoft Teams strategy are already on the right track to help converge their unified communications, collaboration, AV and contact centre.
With Microsoft Teams, AI can be put to work immediately, capturing all the important details from every meeting and automating the repeatable interactions to help free up your agents.
Join Gidi Adlersberg and Tom Arbuthnot as they highlight the industry's widest Microsoft-Certified portfolio and how AudioCodes Meeting Insights, Voca CIC, and Live Platform bring together customer and employee experience in Microsoft Teams.
Hope you'll be able to join us for it!
Attendees (453)

Ian Heptinstall

Josh Lomax

Tariq Towfiq

Christopher Davis

Mohammed Khalifa

Lalith Tharsan Srikandanathan

Ian Murphy

Ben Carter

Simon Segers

Paul Giacchetto

Samuel Grüninger

Rushabh Shah

Tomasz Dubicki

Alice Devereux

Simon Thomas
