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How AI is transforming the Customer & Employee Experience in Microsoft Teams

18th Jun 9:15am - 10:00am BST Audiocodes
452 attended
Session Description

The pressure is on - Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who are grappling with the pressure of how to use AI, consolidate the communications tech stack, and make the most of your investment in Microsoft Teams.  

The good news is that enterprises with a Microsoft Teams strategy are already on the right track to help converge their unified communications, collaboration, AV and contact centre. 

With Microsoft Teams, AI can be put to work immediately, capturing all the important details from every meeting and automating the repeatable interactions to help free up your agents.  

Join Gidi Adlersberg and Tom Arbuthnot as they highlight the industry's widest Microsoft-Certified portfolio and how AudioCodes Meeting Insights, Voca CIC, and Live Platform bring together customer and employee experience in Microsoft Teams.  

Hope you'll be able to join us for it!

Attendees (452)
Alex Penfound
Global Sales Director at PingCo
Dan Bassett
Sales Director at Nuvias UC
Diana Florea
Director of Product Management at Pure IP
Andy Gibson
CPO at PingCo
Ali Griffith
Lead Modern Workplace Engineer at Schroders Personal Wealth
Simon Harrison
Solution Specialist at SoftwareOne
Francesca Taylor
End User Hardware Manager at Direct Line Group
Palle Nielsen
System Administrator at University of Southern Denmark
Tim Hayward
Pre-sales Architect at Syntura
Nathalie Collins
Solutions Architect at Access4 UK
Chris DePalma
Director, Field and Partner COE at Microsoft
Paul Forkgen
CEO at HybrIt Services
DANIEL FATOBA
Events Co-Ordinator at Cavell
Carolyn Hill
Digital Training Lead at The Inform Team
David Trevallion
Modern Work Solution Architect at The Access Group
Dave Foster
Platform Architect at Anglian Water Services
+436 other Attendees
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