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How AI is transforming the Customer & Employee Experience in Microsoft Teams

18th Jun 9:15am - 10:00am BST Audiocodes
453 attended
Session Description

The pressure is on - Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who are grappling with the pressure of how to use AI, consolidate the communications tech stack, and make the most of your investment in Microsoft Teams.  

The good news is that enterprises with a Microsoft Teams strategy are already on the right track to help converge their unified communications, collaboration, AV and contact centre. 

With Microsoft Teams, AI can be put to work immediately, capturing all the important details from every meeting and automating the repeatable interactions to help free up your agents.  

Join Gidi Adlersberg and Tom Arbuthnot as they highlight the industry's widest Microsoft-Certified portfolio and how AudioCodes Meeting Insights, Voca CIC, and Live Platform bring together customer and employee experience in Microsoft Teams.  

Hope you'll be able to join us for it!

Attendees (453)
Rob Watts
Cloud Solution Architect at Microsoft
Iryna Ivashenko
digital marketing at Tollring
Jeremy Rogers
Head of IT at MAKITA (UK) LIMITED
Lorraine Jenkins
Senior Account Manager at UC Today
David Smith
Senior Modern Workplace Consultant at Telefonica Tech
Alasdair Cumberworth
Director, Carriers & Service Provider Alliances... at nuwave
Richard Lott
Business Development Director at Tiger Communications PLC
Giggsy Jayaweera@calltower.com
Sales Operation Manager at CallTower
Ben Ellis
Staff Systems Engineer at Visa
Joe Swanborough
Lead Audio Visual Installer and Commissioner at Astreya
Mark Lomas
C at Gamma
Lee Essex
SVP Sales and Marketing at Tango Networks
Cedric Rickli
System Engineer M365 at HOCH Health Ostschweiz
Chris Linford
IT Manager at Morliny Foods
Martin Finlayson
Head of Visual Communications at SCC
James Coote
Modern Workplace Engineer at Mills & Reeve LLP
+437 other Attendees
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