How AI is transforming the Customer & Employee Experience in Microsoft Teams
Session Description
The pressure is on - Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who are grappling with the pressure of how to use AI, consolidate the communications tech stack, and make the most of your investment in Microsoft Teams.
The good news is that enterprises with a Microsoft Teams strategy are already on the right track to help converge their unified communications, collaboration, AV and contact centre.
With Microsoft Teams, AI can be put to work immediately, capturing all the important details from every meeting and automating the repeatable interactions to help free up your agents.
Join Gidi Adlersberg and Tom Arbuthnot as they highlight the industry's widest Microsoft-Certified portfolio and how AudioCodes Meeting Insights, Voca CIC, and Live Platform bring together customer and employee experience in Microsoft Teams.
Hope you'll be able to join us for it!
Attendees (453)

Rob Watts

Iryna Ivashenko

Jeremy Rogers

Lorraine Jenkins

David Smith

Alasdair Cumberworth

Richard Lott

Giggsy Jayaweera@calltower.com

Ben Ellis

Joe Swanborough

Mark Lomas

Lee Essex

Cedric Rickli

Chris Linford

Martin Finlayson
