How AI is transforming the Customer & Employee Experience in Microsoft Teams
Session Description
The pressure is on - Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who are grappling with the pressure of how to use AI, consolidate the communications tech stack, and make the most of your investment in Microsoft Teams.
The good news is that enterprises with a Microsoft Teams strategy are already on the right track to help converge their unified communications, collaboration, AV and contact centre.
With Microsoft Teams, AI can be put to work immediately, capturing all the important details from every meeting and automating the repeatable interactions to help free up your agents.
Join Gidi Adlersberg and Tom Arbuthnot as they highlight the industry's widest Microsoft-Certified portfolio and how AudioCodes Meeting Insights, Voca CIC, and Live Platform bring together customer and employee experience in Microsoft Teams.
Hope you'll be able to join us for it!
Attendees (452)

Phil Lunn

Dominic Kent

Adrian Sturdy

Darren Lloyd

Luke Yaghmoorali

Shaun Sumner

Paul Yates

Richard Mafficioli del Castelletto

Giggsy Jayaweera@calltower.com

David Renfree

Mohammed Khalifa

Philippa Digby

Ryan Holmes

Craig Abrahams

Natalie Jeschner
