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How AI is transforming the Customer & Employee Experience in Microsoft Teams

18th Jun 9:15am - 10:00am BST Audiocodes
452 attended
Session Description

The pressure is on - Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who are grappling with the pressure of how to use AI, consolidate the communications tech stack, and make the most of your investment in Microsoft Teams.  

The good news is that enterprises with a Microsoft Teams strategy are already on the right track to help converge their unified communications, collaboration, AV and contact centre. 

With Microsoft Teams, AI can be put to work immediately, capturing all the important details from every meeting and automating the repeatable interactions to help free up your agents.  

Join Gidi Adlersberg and Tom Arbuthnot as they highlight the industry's widest Microsoft-Certified portfolio and how AudioCodes Meeting Insights, Voca CIC, and Live Platform bring together customer and employee experience in Microsoft Teams.  

Hope you'll be able to join us for it!

Attendees (452)
Rajiv Gill
Senior Partner Development manager at Ingram Micro
Alex Penfound
Global Sales Director at PingCo
Richard Barnes
Business Development Director at Applicable Ltd
James Banks
CTO at Charterhouse Voice and Data
Mike Harvey
Product Director at SIPCOM
Alex Heer
Global Digital Workplace Manager at Allegion
Jane Wu
Country Manager at Yealink
Craig Decker
Managing Partner at Cloudboost
Abi Knight
CEO at NC Squared
Rachel Chicken
Marketing manager at VisionOSS Limited
Michael White
Digital Account Manager at Resuscitation Counci... at Resucitation Council
Chris King
UK&I Country Manager at Roomz
Tariq Towfiq
Cloud Consultant at Reed
Abhishek Kumar
Senior Account Manager at BICS S.A.
Cedric Rickli
System Engineer M365 at HOCH Health Ostschweiz
Mike Wilkinson
Consultant, Sales at Akixi
+436 other Attendees
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AudioCodes

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