Biography
Tricia has over 15 years of experience in technology, specialising in Microsoft Business Applications and Low Code Platform. She is the founder of the Power Platform School, a volunteer run NFP which focuses on increasing black representation in the Microsoft Partner eco system. She is also a Microsoft MVP, an award presented by Microsoft to show appreciation to technology expers who share knowledge with the wider community.
While technology is always amazing, Tricia's passion revolves around how technology affects people and providing opportunities for everyone to be a part of our future ways of working.
Speaker's Sessions
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Dynamics Customer Service Lead (EUR) at Avanade
Revolutionizing Agent Productivity with Microsoft Dynamics Contact Center and Copilot in Service
Agents often juggle 5 to 8 systems during a single conversation, impacting:- Average Handling Time : as they wait for systems to load,- Training Effort : required to master multiple platforms,- First Contact Resolution Rates : as they search for information, and...
Agents often juggle 5 to 8 systems during a single conversation, impacting:- Average Handling Tim...