Loading...

View Speaker

Commsverse 2025

Tricia Sinclair

Dynamics Customer Service Lead (EUR)
Avanade

Biography

Tricia has over 15 years of experience in technology, specialising in Microsoft Business Applications and Low Code Platform. She is the founder of the Power Platform School, a volunteer run NFP which focuses on increasing black representation in the Microsoft Partner eco system. She is also a Microsoft MVP, an award presented by Microsoft to show appreciation to technology expers who share knowledge with the wider community.

While technology is always amazing, Tricia's passion revolves around how technology affects people and providing opportunities for everyone to be a part of our future ways of working.

Speaker's Sessions
Expo 3 In Person

Revolutionizing Agent Productivity with Microsoft Dynamics Contact Center and Copilot in Service

19th Jun 1:15pm - 2:00pm BST

Agents often juggle 5 to 8 systems during a single conversation, impacting:- Average Handling Time : as they wait for systems to load,- Training Effort : required to master multiple platforms,- First Contact Resolution Rates : as they search for information, and...

Agents often juggle 5 to 8 systems during a single conversation, impacting:- Average Handling Tim...

1 attending
Share This Page