Dan Horgan is an experienced, UK-based customer contact expert at ContactCenter4All, dedicated to helping businesses enhance their customer interactions. With a deep understanding of contact center solutions, he specializes in delivering CC4ALL’s powerful, Microsoft-integrated technology to organizations looking to streamline operations and improve customer experience. His consultative approach ensures businesses get the right solution to drive efficiency, boost engagement, and stay ahead in today’s competitive market.

CC4Teams is a powerful, cloud-based customer contact enablement solution that enhances customer engagement. With its easy-to-use interface and advanced functionality, CC4Teams empowers teams to deliver personalized and effective interactions.

Our solution features real-time and historical Power BI reporting for valuable insights and seamless integrations across various channels—voice, email, chat, and social media. As a Microsoft-certified platform leveraging Azure Cognitive Services, CC4Teams ensures a unified and consistent customer experience.

CC4Teams streamlines workflows and reduces wait times by connecting customers with the best-suited agents by utilizing cutting-edge conversational IVR technology and speech-to-text capabilities. This not only boosts service efficiency but also enhances customer satisfaction.

With CC4Teams, you can optimize resources, improve operational efficiency, and focus on delivering exceptional experiences. Trusted by industry leaders, CC4Teams is an innovative solution designed to meet the evolving needs of modern customer contact centers. Transform your customer experience today.