Is your Contact Centre stuck in the stone age?
Session Description
Is your Contact Centre stuck in the stone age?
Right now, your customers are reaching out through Voice, Email, WhatsApp, Web Chat, and Socials. But are they getting a seamless, consistent experience, or are they stuck waiting due to disconnected systems?
With CC4Teams, you can evolve
Seamless Customer Contact – All channels are unified in one platform for a consistent experience.
Intelligent Routing – Our powerful engine ensures every conversation reaches the right agent instantly.
AI-Powered Assistance – AI doesn’t replace agents—it empowers them with insights, automation, summarizing, and smart suggestions to resolve issues faster.
Efficiency & Continuity – No more switching between systems—just smooth, uninterrupted service.
Today, we’ll show you how CC4Teams transforms outdated, chaotic customer contact into a modern, intelligent, and effortless experience—natively within Microsoft Teams.
If your contact centre still operates like the Stone Age, it’s time to evolve. Let’s dive in!
Attendees (2)

Daniel Horgan

Willeke Hellenthal
Session Sponsor
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