Automating Requests and Fulfilment of Teams Call Queues and Auto Attendants

In this session, we'll look at how we can automate a request and fulfilment process for creating Auto Attendants and Call Queues in Teams.

Currently, creation of Call Queues is done manually by admins either via TAC or via PowerShell scripts using multiple steps. Requests for these from business users also requires some form or catalogue request with multiple inputs.

In this session we'll look at how we can automate all of those processes by using M365 tools (Power Platform, Azure Logic Apps, Azure Automation and SharePoint) to allow business users to request a Call Queue/Auto Attendant and for this to be fulfilled automatically using logic flows and scripts.

We'll step through creating a PowerApp that can gather the Call Queue/Auto Attendant settings from the user, sending that data out using Flows to SharePoint and then building a Logic App to take those values and create the Call Queue/Auto Attendant using PowerShell.