Loading...
This Session has ended

Automating Requests and Fulfilment of Teams Call Queues and Auto Attendants

18th Jun 11:15am - 12:00pm BST Cinema
73 attended
Session Description

In this session, we'll look at how we can automate a request and fulfilment process for creating Auto Attendants and Call Queues in Teams.

Currently, creation of Call Queues is done manually by admins either via TAC or via PowerShell scripts using multiple steps. Requests for these from business users also requires some form or catalogue request with multiple inputs.

In this session we'll look at how we can automate all of those processes by using M365 tools (Power Platform, Azure Logic Apps, Azure Automation and SharePoint) to allow business users to request a Call Queue/Auto Attendant and for this to be fulfilled automatically using logic flows and scripts.

We'll step through creating a PowerApp that can gather the Call Queue/Auto Attendant settings from the user, sending that data out using Flows to SharePoint and then building a Logic App to take those values and create the Call Queue/Auto Attendant using PowerShell.

Mark Webb

Lead Voice and Video Engineer
UK Home Office
Attendees (73)
Andy Gibson
CPO at PingCo
Alan Tigg
Unified Comms and Telephony Manager at Royal Marsden NHS Foundation trust
Adam Miles
The UC Oracle at Hiscox
Paul Vaillant
Co-founder at Entergrade Solutions
Bas Peperkoorn
Technisch consultant at VTM Services
Anit Mistry
Digital Workplace Engineer at PA Consulting Group
Raffaele Colavecchi
Modern Work Practice Manager at Com.Tel SpA
Erik Horváth
Senior System Engineer at Deutsche Telekom
Chris Linford
IT Manager at Morliny Foods
Richard Zuiderwijk
Technical Consultant UC at VTM Groep
Andrea Pezzali
Teams Voice Architect at Com.Tel SpA
Courtenay Snell
CTO at GenNet
Mark Licinio
Service Owner at bp
Naji Kanaan
BDM Teams at Nuvias UC
Leon Stephenson
Collaboration Architect | CDIO Group COO & Coll... at Natwest
Julian Wagner
Consultant Modern Workplace at Net at Work GmbH
+57 other Attendees