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Automating Requests and Fulfilment of Teams Call Queues and Auto Attendants

18th Jun 11:15am - 12:00pm BST Cinema
73 attended
Session Description

In this session, we'll look at how we can automate a request and fulfilment process for creating Auto Attendants and Call Queues in Teams.

Currently, creation of Call Queues is done manually by admins either via TAC or via PowerShell scripts using multiple steps. Requests for these from business users also requires some form or catalogue request with multiple inputs.

In this session we'll look at how we can automate all of those processes by using M365 tools (Power Platform, Azure Logic Apps, Azure Automation and SharePoint) to allow business users to request a Call Queue/Auto Attendant and for this to be fulfilled automatically using logic flows and scripts.

We'll step through creating a PowerApp that can gather the Call Queue/Auto Attendant settings from the user, sending that data out using Flows to SharePoint and then building a Logic App to take those values and create the Call Queue/Auto Attendant using PowerShell.

Mark Webb

Lead Voice and Video Engineer
UK Home Office
Attendees (73)
Paul Cooke
Partner Onboarding Manager at Access4 UK
Elio Iorii
Contact Center Manager at Com.Tel SpA
Mark Sedivi
Solution Architect - group collaboration at Deutsche Telekom IT
Oli Restorick
Technical Architect at Kascade
shawn harry
Microsoft Consultant Architect at ShawnHarry Consulting Ltd
Barry Dabson
Senior Unified Comms Engineer at Vanguard
Chijioke Paul
Modern Workplace Architect at BCN Group Ltd
Raffaele Colavecchi
Modern Work Practice Manager at Com.Tel SpA
Jeff Monnee
Domain Architect Voice/UC at ABN AMRO Bank NV
Gav Ireland
Architecture at Home Office
Daniel Andersson
System Administrator at SAAB AB
Simon Battye
Collaboration Solution Architect at Natilik
Natalie Jeschner
CEO at Fokus23
Phil Jones
Master at Netcompany
Vincent Thiec
Product Manager at Kurmi Software
Tim Verbrugge
Technical Consultant at Gamma Communications
+57 other Attendees