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Automating Requests and Fulfilment of Teams Call Queues and Auto Attendants

18th Jun 11:15am - 12:00pm BST Cinema
73 attended
Session Description

In this session, we'll look at how we can automate a request and fulfilment process for creating Auto Attendants and Call Queues in Teams.

Currently, creation of Call Queues is done manually by admins either via TAC or via PowerShell scripts using multiple steps. Requests for these from business users also requires some form or catalogue request with multiple inputs.

In this session we'll look at how we can automate all of those processes by using M365 tools (Power Platform, Azure Logic Apps, Azure Automation and SharePoint) to allow business users to request a Call Queue/Auto Attendant and for this to be fulfilled automatically using logic flows and scripts.

We'll step through creating a PowerApp that can gather the Call Queue/Auto Attendant settings from the user, sending that data out using Flows to SharePoint and then building a Logic App to take those values and create the Call Queue/Auto Attendant using PowerShell.

Mark Webb

Lead Voice and Video Engineer
UK Home Office
Attendees (73)
Pawel Czarnecki
Service Owner at Beiersdorf Shared Services
Paul Vaillant
Co-founder at Entergrade Solutions
David Renfree
Manager - UC Sales Specialists at Colt Technology Services Ltd
Carl Davis
Technical Lead at UK Home Office
Phil Cantore
Principal Consultant at Node4
Zain-Ul-Abideen Mahmood
Senior Infrastructure Engineer at UK Home Office
Andy Gibson
CPO at PingCo
Palle Nielsen
System Administrator at University of Southern Denmark
Paul Giacchetto
UC Consultant at Emerson
Alan Tigg
Unified Comms and Telephony Manager at Royal Marsden NHS Foundation trust
Stephan Greve
consultant at tdm.digital
Tomasz Dubicki
Platform Architect at KNAUF
Stuart Stephenson
Technical Architect at Easyjet
Daniel Andersson
System Administrator at SAAB AB
shawn harry
Microsoft Consultant Architect at ShawnHarry Consulting Ltd
Andrea Pezzali
Teams Voice Architect at Com.Tel SpA
+57 other Attendees