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Automating Requests and Fulfilment of Teams Call Queues and Auto Attendants

18th Jun 11:15am - 12:00pm BST Cinema
73 attended
Session Description

In this session, we'll look at how we can automate a request and fulfilment process for creating Auto Attendants and Call Queues in Teams.

Currently, creation of Call Queues is done manually by admins either via TAC or via PowerShell scripts using multiple steps. Requests for these from business users also requires some form or catalogue request with multiple inputs.

In this session we'll look at how we can automate all of those processes by using M365 tools (Power Platform, Azure Logic Apps, Azure Automation and SharePoint) to allow business users to request a Call Queue/Auto Attendant and for this to be fulfilled automatically using logic flows and scripts.

We'll step through creating a PowerApp that can gather the Call Queue/Auto Attendant settings from the user, sending that data out using Flows to SharePoint and then building a Logic App to take those values and create the Call Queue/Auto Attendant using PowerShell.

Mark Webb

Lead Voice and Video Engineer
UK Home Office
Attendees (73)
Simon Battye
Collaboration Solution Architect at Natilik
Laurence Evans
Principal Consultant at Microsoft UK
Lloyd Platt
Partner Alliance Manager, EMEA at AVI-SPL
Daniel Andersson
System Administrator at SAAB AB
Carl Davis
Technical Lead at UK Home Office
Courtenay Snell
CTO at GenNet
Mark Sedivi
Solution Architect - group collaboration at Deutsche Telekom IT
Scott Johnston
Head of Client Success at Cisilion
Nick Jennett
Senior Infrastructure Engineer at PA Consulting
Phil Cantore
Principal Consultant at Node4
Karl Griffin
Vice President, Operations at VoIP.ms
Adam Miles
The UC Oracle at Hiscox
Sam Winterbottom
Public Sector Director at GAMMA
Daniel Sierzant
Manager IT Platform Communication & Messaging at Knauf
Zain-Ul-Abideen Mahmood
Senior Infrastructure Engineer at UK Home Office
Chris Linford
IT Manager at Morliny Foods
+57 other Attendees