As Luware's Chief Customer Officer, James brings over 15 years of experience in the telecoms and unified communications industries. He has been pivotal in shaping Luware's service offering and owns the end-to-end customer journey, from onboarding through to long-term success, ensuring organisations consistently achieve their business goals throughout the customer lifecycle.

Luware builds intelligent, cloud-native solutions that unlock the full potential of Microsoft Teams for enterprise communication. Luware Nimbus transforms Microsoft Teams into an AI-powered customer experience hub, connecting your entire organization from reception to contact center on one unified platform, ensuring every interaction is easier to manage and built to scale.