Luware
About Luware
Luware builds intelligent, cloud-native solutions that unlock the full potential of Microsoft Teams for enterprise communication. Luware Nimbus transforms Microsoft Teams into an AI-powered customer experience hub, connecting your entire organization from reception to contact center on one unified platform, ensuring every interaction is easier to manage and built to scale.
Sponsored Sessions
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Chief Customer Officer at Luware
Hamilton
In Person
Beyond the Magic Trick: Unpacking the Probability Engine Behind Contact Centre AI
24th Jun
11:05am - 11:30am BST
Everyone is rushing to deploy AI into contact centres and Microsoft Teams workflows, but very few people understand what these systems are actually doing under the hood. There is a common misconception that AI acts as a hyper-fast search engine, looking up facts...
Everyone is rushing to deploy AI into contact centres and Microsoft Teams workflows, but very few...
5 attending
Beyond the Magic Trick: Unpacking the Probability Engine Behind Contact Centre AI
24th Jun
11:05am - 11:30am BST
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We can help with...
- Cloud-native CX and Contact Center Solutions
- Seamless Microsoft Teams Integration
- AI-Driven Call Routing and Intelligence
- Comprehensive Omnichannel Communication
- Attendant Console for Microsoft Teams
- Real and Historical Reporting Insights
Booth Staff
John Wright
Account & Partner Manager at Luware
Jack Murray
Account Executive at Luware
Jordan Bloor
Account Executive at Luware
Andrew Wlodek
Global Head of Partnerships at Luware