Fabien van 't Woudt is Business Development Manager at ROGER365.io, with 25 years of experience helping businesses solve omnichannel communication challenges through ideas, initiatives, and practical solutions.

That depth of experience informs how Fabien approaches every conversation: understanding where an organization or partner is starting from, and helping them take the first step toward standardizing customer communication inside Microsoft Teams. A step that, once taken, drives measurable improvements in customer satisfaction and loyalty, accelerates workflows, and reduces compliance and operational risk.

Fabien has been with ROGER365.io since its early growth phase and brings a strong command of the full platform alongside real commercial instinct. He presented at Commsverse 2025 and returns to Commsverse 2026 as part of the ROGER365.io team. At the event, Fabien is the person to speak to about getting started with ROGER365.io, understanding the partner proposition, and exploring what a deployment or reseller relationship looks like in practice.

ROGER365.io is an ISO27001 and NIS2.0 certified, AI-powered Omnichannel Contact Center and Attendant Console built natively for Microsoft 365. Voice, Social Messaging, SMS, Webchat and more, all handled within a single Teams-native app. Agents get a complete Contact Center toolkit connected directly to automations and business processes. Supervisors get full real-time visibility across every queue, agent, and interaction, including Monitor, Whisper, and Join.

Certified for both Microsoft Extend and Unify

ROGER365.io is among a select group of platforms certified for both Microsoft's Extend and Unify integration architectures. That means deployments can run on either model, mix and match capabilities across environments, and work with Direct Routing, Operator Connect, or Microsoft Calling Plans. One platform, both architectures, full flexibility for every customer scenario.

The Unify certification adds native Teams Phone infrastructure via Azure Communication Services, enabling real-time AI transcription, intelligent routing, sentiment analysis, live translation, and AI-assisted agent experiences without additional SIP trunks or third-party connectors.

A platform built for custom deployments

ROGER365.io is designed for organizations, and the partners who serve them, that expect more than a standard out-of-the-box deployment.

Reporting, analytics, and real-time wallboards are fully configurable through native admin tooling and Microsoft Power BI, built exactly to what each customer operation requires. Automations run on Microsoft Power Automate and Azure Logic Apps. PowerFrame allows 360-degree customer interaction views to be configured per persona and populated from any data source in the customer environment.

The platform is CRM, ERP, and ITSM agnostic. Dedicated connectors for leading CRM platforms are included out of the box. For everything else, a full API and data import layer connects to any application. AI capabilities work with any LLM: standard configuration examples cover Microsoft Copilot, Copilot Studio, AI Foundry, and Azure Cognitive Services, and any other LLM is fully supported. Bring your own AI, build your own models, deploy on your terms.

A revenue opportunity for partners

This architecture is built with partners in mind. The depth of customization means you can develop differentiated solutions tailored to your customers' geography, market segment, or industry vertical. Custom reporting templates, proprietary automation workflows, persona-driven agent interfaces, and vertical-specific AI configurations can all become partner IP, delivered as managed services or packaged solutions. That is a complete revenue stream, built on a certified, enterprise-grade Microsoft-native platform.