Extend and Power: Why You Should Combine Integration Methods To Get the Most Out of the Teams Ecosystem

Discover how you can leverage the exciting technologies available in the Microsoft ecosystem, such as Azure Communication Services, Power Platform, and Graph API, to build a modern workplace in Microsoft Teams that unifies collaboration, communication, and customer service.

We will dive into: 

• The importance of choosing the right architectural model to optimize the agent and customer experience.
• Extend and Power – How combing these integration models opens up additional contact channels while maintaining a seamless user experience in Microsoft Teams.
• How to leverage Power and ACS to bring webchat to the market and enable voice, video, and instant chat with the same routing and reporting engine, and interface within Teams.