Always On CX:EX - Making Every Microsoft Teams User a Potential Agent

Today's workplace demands an innovative approach to customer experience. One that empowers agents to enjoy their jobs and enables great service. When you have a CCaaS that leverages a UC like Microsoft Teams, you not only enhance the main service desk, but spread its capabilities throughout the company. Now agents have real-time access to back-office experts, creating a dynamic connection between your customer experience and employee experience.
 
Join AudioCodes EMEA Contact Centre Specialist, Jon Zoltie, to learn about the benefits of Microsoft Teams and CCaaS consolidation, the unique CCaaS integration of the Teams Power Model, and how AudioCodes Voca connects your UC and CC with a lightweight CCaaS made for internal and customer-facing agents.