Enhancing Customer Service and Support: Demonstrating the Value of the Top Technologies for IT and CX Leaders

Name: Commsverse 2023
Start: 2023-06-21T08:00:00+01:00
End: 2023-06-22T17:00:00+01:00
Location: Mercedes-Benz World, Weybridge, Surrey, KT13 0SL

21st Jun 2:00pm - 2:25pm BST Room B

11 attended

In Person

100 Voice

Session Description

According to Gartner, the future lies in delivering a seamless multichannel experience, supported by consistent knowledge content and smooth channel transitions.

Drawing on insights from Gartner and more, this session will highlight the technologies that are top of mind for IT and CX leaders today, and how Channel Partners and industry players can respond to the trends that matter to customers.

Colin Mann

Global Director

Enghouse Interactive

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Attendees (11)

Colin Mann

Global Director at Enghouse Interactive

Matt Sheraton

Principal Analyst at Invesco

Frantisek Szabados

Desktop Support Administrator at FE Fundinfo

Chris Linford

IT Manager at Morliny Foods

paula cole

Marketing Manager at Resonate UCC

Karthik Ramiya

UCC Solutions Architect at M247

Adnan Safdar

Principal Solutions Architect at Resonate UCC

Steve Harris

CEO at CloudClevr Holdings Ltd

Joanne Gritten

Commercial and Business Support Manager at Smithfield Foods Ltd.

Laurence Meakin

Solution Atchitect at IPIntegration

Tim Cook

Director MWP at Colt Technology Services