Biography
Colin has spent 24 years in B2B technology industries with the majority in telecoms, Cloud, SaaS, and contact centre. Colin has worked for channel partners, vendors, and end user businesses and therefore offers highly rounded insights.
Speaker's Sessions
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Global Director at Enghouse Interactive
Room B
In Person
Enhancing Customer Service and Support: Demonstrating the Value of the Top Technologies for IT and CX Leaders
21st Jun
2:00pm - 2:25pm BST
According to Gartner, the future lies in delivering a seamless multichannel experience, supported by consistent knowledge content and smooth channel transitions. Drawing on insights from Gartner and more, this session will highlight the technologies that are top...
According to Gartner, the future lies in delivering a seamless multichannel experience, supported...
11 attended
Enhancing Customer Service and Support: Demonstrating the Value of the Top Technologies for IT and CX Leaders
21st Jun
2:00pm - 2:25pm BST