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Extending Copilot Agents in Dynamics 365

18th Jun 12:15pm - 1:00pm BST Expo 3
23 attended
Session Description

Join us for an in-depth session where we explore how to extend the Copilot in Dynamics 365 leveraging Copilot Studio and Microsoft Power Platform to streamline business processes and enhance productivity.

In this session, we will dive into three advanced use cases that demonstrate the practical applications of these powerful tools.

First, we will explore how to improve customer service with an AI-powered agent that assists users in understanding and submitting application forms from Power Pages. Second, we will showcase how to enhance sales processes with AI-driven insights using Copilot in Dynamics 365 Sales. Finally, we will present a Proof of Concept on how Copilot Agent can automate a membership renewal process to reduce manual effort and ensure timely renewals.

By the end of this session, you will have a clear understanding of how to extend the Copilot in Dynamics 365 to build powerful proof of concepts and valuable use cases.

Yang Liu

Technology Consulting Manager
EY
Attendees (23)
Martijn Koster
Solution Architect at Axians
Raymond Dohmen
Head of Technology & Solutions at GoodGuys IT
shawn harry
Microsoft Consultant Architect at ShawnHarry Consulting Ltd
Lloyd Platt
Partner Alliance Manager, EMEA at AVI-SPL
Jan Verboven
UC Workplace Consultant at Proximus NXT
Mohammed Khalifa
MW Specialist at UNITED KINGDOM
Dario Cassinerio
M365 Technical Architect at KPMG
Richard Zuiderwijk
Technical Consultant UC at VTM Groep
Iman Jemitola
Consultant at EY
Kevin Richter
MVA at CTS-consultancy
Laurence Evans
Principal Consultant at Microsoft UK
Adam Miles
The UC Oracle at Hiscox
Ian Sanders
Head of Modern Communications at Transparity
Ari Protheroe
Cloud Solution Architect | Converged Comms at Microsoft
Rob Watts
Cloud Solution Architect at Microsoft
Elio Iorii
Contact Center Manager at Com.Tel SpA
+7 other Attendees