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Extending Copilot Agents in Dynamics 365

18th Jun 12:15pm - 1:00pm BST Expo 3
23 attended
Session Description

Join us for an in-depth session where we explore how to extend the Copilot in Dynamics 365 leveraging Copilot Studio and Microsoft Power Platform to streamline business processes and enhance productivity.

In this session, we will dive into three advanced use cases that demonstrate the practical applications of these powerful tools.

First, we will explore how to improve customer service with an AI-powered agent that assists users in understanding and submitting application forms from Power Pages. Second, we will showcase how to enhance sales processes with AI-driven insights using Copilot in Dynamics 365 Sales. Finally, we will present a Proof of Concept on how Copilot Agent can automate a membership renewal process to reduce manual effort and ensure timely renewals.

By the end of this session, you will have a clear understanding of how to extend the Copilot in Dynamics 365 to build powerful proof of concepts and valuable use cases.

Yang Liu

Technology Consulting Manager
EY
Attendees (23)
Ari Protheroe
Cloud Solution Architect | Converged Comms at Microsoft
Mohammed Khalifa
MW Specialist at UNITED KINGDOM
Michaela Thomas
Digital Workplace at TSB
Adam Miles
The UC Oracle at Hiscox
Kevin Richter
MVA at CTS-consultancy
Courtenay Snell
CTO at GenNet
shawn harry
Microsoft Consultant Architect at ShawnHarry Consulting Ltd
Elio Iorii
Contact Center Manager at Com.Tel SpA
Vijay Bedesha
IT Specialist at PA Consulting
Rob Watts
Sr UCC Engineer at AVI-SPL
Martijn Koster
Solution Architect at Axians
Iman Jemitola
Consultant at EY
Richard Buxton
Collaboration Director at Node4
Nathalie Leignel
Vice President Global Sales at BARCO NV
Raymond Dohmen
Head of Technology & Solutions at GoodGuys IT
Lloyd Platt
Partner Alliance Manager, EMEA at AVI-SPL
+7 other Attendees