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Extending Copilot Agents in Dynamics 365

18th Jun 12:15pm - 1:00pm BST Expo 3
23 attended
Session Description

Join us for an in-depth session where we explore how to extend the Copilot in Dynamics 365 leveraging Copilot Studio and Microsoft Power Platform to streamline business processes and enhance productivity.

In this session, we will dive into three advanced use cases that demonstrate the practical applications of these powerful tools.

First, we will explore how to improve customer service with an AI-powered agent that assists users in understanding and submitting application forms from Power Pages. Second, we will showcase how to enhance sales processes with AI-driven insights using Copilot in Dynamics 365 Sales. Finally, we will present a Proof of Concept on how Copilot Agent can automate a membership renewal process to reduce manual effort and ensure timely renewals.

By the end of this session, you will have a clear understanding of how to extend the Copilot in Dynamics 365 to build powerful proof of concepts and valuable use cases.

Yang Liu

Technology Consulting Manager
EY
Attendees (23)
Rob Watts
Cloud Solution Architect at Microsoft
shawn harry
Microsoft Consultant Architect at ShawnHarry Consulting Ltd
Martijn Koster
Solution Architect at Axians
Mohammed Khalifa
MW Specialist at UNITED KINGDOM
Jan Verboven
UC Workplace Consultant at Proximus NXT
Laurence Evans
Principal Consultant at Microsoft UK
Chijioke Paul
Modern Workplace Architect at BCN Group Ltd
Richard Buxton
Collaboration Director at Node4
Iman Jemitola
Consultant at EY
Vijay Bedesha
IT Specialist at PA Consulting
Raymond Dohmen
Head of Technology & Solutions at GoodGuys IT
Ari Protheroe
Cloud Solution Architect | Converged Comms at Microsoft
Dario Cassinerio
M365 Technical Architect at KPMG
Richard Zuiderwijk
Technical Consultant UC at VTM Groep
Kevin Richter
MVA at CTS-consultancy
Elio Iorii
Contact Center Manager at Com.Tel SpA
+7 other Attendees