Microsoft Teams & UC: Building Bridges, Not Silos

Microsoft Teams has become a leading platform for collaboration, but for many small and mid-sized businesses, the journey doesn't stop at adoption. Indeed, real-world implementations often reveal a more complex scenario: Teams is rarely the only communication channel in use.

Many organizations continue to rely on traditional VoIP infrastructures—whether for legacy compatibility, cost considerations, or simply due to the specific needs of certain departments. In some cases, different branches or offices within the same organization even use entirely different communication platforms. This fragmented landscape can make it extremely challenging to ensure a consistent user experience and coherent communication flow.

This session takes a deep dive into the integration challenges businesses face when trying to unify Microsoft Teams with other key communication applications such as contact centers, compliance recording systems, attendant consoles, FAX servers, and analytics tools. Without a thoughtful integration strategy, there’s a real risk that Teams becomes a siloed tool, disconnected from the broader communication processes and business objectives.

We’ll explore the technical, operational, and user-experience pitfalls of a disjointed communication environment and share best practices for turning Teams into a centralized UC hub. We'll show how a well-executed integration can help companies move beyond simple collaboration and toward a truly unified and intelligent communication strategy—one that adapts to the diversity of existing tools while aligning with the future of work.

This session is ideal for IT leaders, system integrators, and decision makers seeking to maximize their investment in Microsoft Teams and ensure it plays a pivotal role within a broader, more cohesive unified communications framework.