The Future of Enterprise Communications in the Age of AI Agents

Voice is becoming the natural interface for how people and machines work together — and enterprise communications is quietly becoming the orchestration layer that makes that possible. In this session, Mitel CTO Luiz Domingos explores how AI agents and workflow automation are reshaping the enterprise, why voice-first interaction models matter as much for machines as for people, and what it takes for humans and AI to genuinely collaborate rather than simply hand off tasks. Luiz will share his perspective on building this future responsibly — where trust, governance, and data sovereignty aren't the headline, but the foundation that makes AI-driven communications viable at enterprise scale.

Key themes:

• Voice as the natural interface between people, agents, and systems
• AI agents and automation reshaping enterprise workflows
• Human-AI collaboration as a design principle, not an afterthought
• Communications as the orchestration layer for enterprise operations
• Trust, governance, and data sovereignty as enablers, not constraints