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7 days
11 hours
46 mins

What's New with Dynamics 365 Contact Center

6th May 9:45am - 10:45am MDT Big Thompson
7 attending
Session Description

Microsoft's dedication to communications technology expands beyond just the bounds of communication and collaboration. Come learn about how Microsoft can also help support end-customer communication with Dynamics 365 Contact Center. Customer service is the leading use case for agentic AI - how can a modern contact center help you reach your goals?

Heidi Elmore

Agentic Contact Center PMM Lead
Microsoft
Attendees (7)
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
Sethuraman Kanniyappan
Business Relationship Manager at TekVizion
Michael Dingman
Computing Specialist at Boulder County Government
Daniel Horgan
Senior Partner Director at CONTACTCENTER4ALL
Hans Glauth
Senior UC Engineer at Veralto
Mark Vogl
Director of Microsoft Engineering at Cerium Networks
KYLE BROWN
Microsoft Solutions Architect at Cerium Networks
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