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What's New with Dynamics 365 Contact Center

6th May 9:45am - 10:45am MDT Big Thompson
32 attended
Session Description

Microsoft's dedication to communications technology expands beyond just the bounds of communication and collaboration. Come learn about how Microsoft can also help support end-customer communication with Dynamics 365 Contact Center. Customer service is the leading use case for agentic AI - how can a modern contact center help you reach your goals?

Heidi Elmore

Agentic Contact Center PMM Lead
Microsoft
Attendees (32)
Allen Wat
AI Workforce SE at Microsoft
Bryce Marra
Network Administration Officer at Ambank Company
Michael Dingman
Computing Specialist at Boulder County Government
Heidi Elmore
Agentic Contact Center PMM Lead at Microsoft
Sethuraman Kanniyappan
Business Relationship Manager at TekVizion
Michel Ravasio
Director Sales and Country Manager Americas at Imagicle
Preston Thornhill
Enterprise Architect at Insight Enterprises, Inc.
Joel Keene
Director of Products and Innovation at Continuant
Parker Monticello
Systems Admin at University of Colorado, Boulder
Michael LaMontagne
Microsoft MVP at Entergrade
David Nguyen
Senior Product Manager - Microsoft eCDN at Microsoft
Matt Landis
Managing Owner at Landis Technologies
Jamie Stark
PRINCIPAL GROUP PRODUCT MGR at Microsoft
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Jon Sletton
VP of Sales at Phoneware
Dave Hatz
VP of Machine Intelligence at CTI
+16 other Attendees