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What's New with Dynamics 365 Contact Center

6th May 9:45am - 10:45am MDT Big Thompson
32 attended
Session Description

Microsoft's dedication to communications technology expands beyond just the bounds of communication and collaboration. Come learn about how Microsoft can also help support end-customer communication with Dynamics 365 Contact Center. Customer service is the leading use case for agentic AI - how can a modern contact center help you reach your goals?

Heidi Elmore

Agentic Contact Center PMM Lead
Microsoft
Attendees (32)
Matt Landis
Managing Owner at Landis Technologies
Kai Xu
Director - BD Strategic Alliances - NA at Imagicle
Michael LaMontagne
Co-Founder at Entergrade
KYLE BROWN
Microsoft Solutions Architect at Cerium Networks
Satish Upadhyaya
Microsoft 365 Architect at The North IT Consulting Services Inc.
Joel Keene
Director of Products and Innovation at Continuant
ALEXANDER IVANOV
PM at Microsoft
Traci Herr
Sr. Escalation Engineer at Microsoft
Hans Glauth
Senior UC Engineer at Veralto
Dave Hatz
VP of Machine Intelligence at CTI
Chad McGreanor
CEO / co-founder at Cloud Revolution
Jon Sletton
VP of Sales at Phoneware
Daniel Horgan
Senior Partner Director at CONTACTCENTER4ALL
Matt Slaga
Co-Founder at Future Tech Skills / IT4Nonprofit
Mark Vogl
Director of Microsoft Engineering at Cerium Networks
Bryce Marra
Network Administration Officer at Ambank Company
+16 other Attendees