Teams is now your contact centre voice platform. What happens to the years of recordings sitting behind it?

Microsoft Teams has become the voice platform in most environments. Teams Phone is in production. Copilot is being piloted. And somewhere in the data centre, three generations of voice recorders are still running, because nobody wants to be the person who signed off on losing the comms records.

In this session, Chris Reed covers how combining live and legacy interactions records across every modality into a single view lets you decommission end-of-support recorders, free the data trapped inside them, and modernise your infrastructure without losing a single record. He'll cover the choices that decide whether your records hold up under regulator scrutiny, what DORA, FCA, PRA, and NIS changed for vendor architecture, and how to consolidate Teams capture and legacy voice into one compliant archive that's ready for AI-driven insight.