With over 13 years of experience in Microsoft Dynamics 365 and Power Platform (dating back to the CRM v3.0 on-prem days), I specialise in leading multi-phase projects that adopt first-party Customer Engagement applications to deliver impactful solutions across diverse industries. Passionate about transforming business processes, I focus on building scalable systems that empower teams, enhance employee satisfaction, and ensure projects are delivered on time and within budget.

As a Team Lead, I take pride in mentoring and supporting the development of my team members, fostering their growth and success. I’m equally dedicated to initiatives that promote accessibility, mental health, and women in tech; reflecting my commitment to contributing to an already inclusive and supportive professional community.

Outside of consulting and leadership, I’m an active participant in community events; finding great value in learning, networking, and giving back. As I step into the exciting world of public speaking and podcasting, I’m eager to share insights and experience, mentor aspiring professionals, and contribute to impactful initiatives like Women in Power.