Clarity by Apex Bi

With a history spanning more than 17 years in ICT analytics and technology expense management, Apex BI developed Clarity™ for Microsoft Teams in response to the massive uptake of the platform globally.

Clarity™ for Microsoft Teamsis designed to turn Microsoft Teams data into powerful business insights and bring control and visibility back to the organisation.

Clarity™ for Microsoft Teams offers two powerful modules. 

Call Analytics designed to improve customer experience, identify lost customer engagement opportunities, enable better resource planning, drive team performance,  optimise costs and more...

Workforce Analytics designed to empower managers with communication, collaboration and engagement insights across the team and organisation. Spot potential burnout trends, analyse peer-to-peer and manager-to-direct-report dynamics, quickly identify isolated team members, track engagement with new hires, deep dive into Microsoft Teams Channel activity and so much more.

With added features such as call quality, network quality and licence reporting, there is no better way to achieve full clarity across Microsoft Teams.