Verint

Verint® is a leader in Customer Experience (CX) Automation. The world’s most iconic brands— including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business Outcomes, Now™ that reduce costs and elevate CX.

Enterprise Recording with Engagement Data Management 

Capture, ingest, aggregate, and manage interaction data across all voice and digital channels. Market-leading capabilities for storage, replay, access control, archival, and more.

Capture everything

Verint Engagement Data Management (EDM) is a proven, reliable system for capturing, indexing, and retrieving recorded interactions. Recording voice calls is no longer enough. Customer interactions are taking place across an increasing number of channels and systems. Can you record and capture video, text, social messaging, Microsoft Teams, Zoom, Webex Contact Center, and more?  Even if you can, you may end up with data in different formats, spread among many different silos. EDM captures the broadest range of interaction types to provide insight into customer and employee behaviors to help drive decision-making.