James joined iTEL as Managing Director in 2018. In addition to running the business, he leads relationships with vendors and solution providers. He spent the previous 16 years at KPMG, working within audit and restructuring before being made a director in KPMG’s Northern Enterprise Consulting team. Here, he supported clients with services ranging from strategic reviews to operational improvements and supply chain management. James is a Fellow of the Institute of Chartered Accountants and holds an MBA from London Business School. 

Engage – Adopt - Retain

iTEL is a Digital Adoption specialist focusing on Unified Communications. Working in partnership with solution providers and vendors, our Adoption Platform – ucSKILLS - drives UC adoption and boosts customer retention.

ucSKILLS is iTEL’s unique Unified Communications Adoption Platform, designed for the SME & micro-SME market

Giving 24/7 cloud access to learning and point-of-need knowledge resources, ucSKILLS covers initial essentials and in-life support for both admin and user roles.

Whether you want to drive customer adoption and reduce support costs, turn reseller teams into product experts to boost sales, or both, you’ll find the platform both comprehensive and effective. Evergreen eLearning content is available for Cisco, RingCentral, Mitel and Avaya, and we have just launched our solution for Operator Connect for Microsoft Teams.

ucSKILLS also includes a Digital Assistant which provides context-aware support content, wherever you are in your portal. For those who just want to ‘get it done’, ucSKILLS also provides guided flows, leading you step-by-step through the configuration of your solution in real-time. iTEL’s Digital Assistant greatly improves engagement, accelerates platform adoption and reduces support calls.

Cavell have described ucSKILLS as “…a great way for Service Providers to improve customer engagement and also drive increased revenue”.