
Alex Black
About Enghouse Interactive
Visit BoothEmpower your teams and delight your customers
We provide contact centre software solutions with industry-leading choice and flexibility, designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call centre from a cost centre to a powerful growth engine.
Click here to discover what we do
With over 35 years of experience in the contact centre industry, Enghouse Interactive offers two hallmark points of difference: Reliability and Choice.
Speaker's Sessions
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CTO at Enghouse Interactive
How Failure Can Be the Key to CX Success
Every broken process, missed call, or frustrated customer holds a hidden opportunity.Join Alex Black, CTO at Enghouse Interactive, for a practical look at how leading organisations are using AI and automation to learn from failure and transform it into a CX adva...
Every broken process, missed call, or frustrated customer holds a hidden opportunity.Join Alex Bl...