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Sponsor Booth Staff

Commsverse 2025

Alex Black

CTO
Enghouse Interactive
About Enghouse Interactive
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Empower your teams and delight your customers

We provide contact centre software solutions with industry-leading choice and flexibility, designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call centre from a cost centre to a powerful growth engine.

Click here to discover what we do

With over 35 years of experience in the contact centre industry, Enghouse Interactive offers two hallmark points of difference: Reliability and Choice.

Speaker's Sessions
Audiocodes In Person

How Failure Can Be the Key to CX Success

18th Jun 2:00pm - 2:25pm BST

Every broken process, missed call, or frustrated customer holds a hidden opportunity.Join Alex Black, CTO at Enghouse Interactive, for a practical look at how leading organisations are using AI and automation to learn from failure and transform it into a CX adva...

Every broken process, missed call, or frustrated customer holds a hidden opportunity.Join Alex Bl...

8 attended

How Failure Can Be the Key to CX Success

18th Jun 2:00pm - 2:25pm BST
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