A Microsoft Teams–centric, customer satisfaction–driven professional with over 25 years of broad experience across telecommunications, hosted services, and digital collaboration technologies. I specialise in aligning technical solutions with business needs by leveraging Microsoft Teams as a core platform for unified communication, collaboration, training, and customer engagement.

Well-versed in deploying and supporting Microsoft Teams in enterprise environments, I excel in driving adoption, managing integrations with UCaaS, SaaS, and telephony systems, and facilitating seamless team collaboration. I work closely with cross-functional teams—Sales, Training, Technical Support, and Customer Service—to ensure end-to-end delivery of solutions that enhance productivity, reduce operational friction, and improve the customer experience.

My technical expertise spans Hosted, IP, and Digital Telephony systems, as well as Microsoft Teams–based solutions for Call Centres, Mobility, and hybrid workforces. I have a proven ability to lead Microsoft Teams–enabled workshops, technical meetings, and training sessions that drive measurable results and user engagement.

I am committed to delivering first-class Microsoft Teams–enabled Partner, Customer & Technology Support, and to helping Partners and organisations evolve through smarter, integrated collaboration tools.

Key Strengths:

• Microsoft Teams as a central collaboration and communications platform
• Deep experience integrating Teams with telephony (Direct Routing, Operator Connect) and contact centre solutions
• Expertise in Microsoft Teams Integrations
• Customer-centric, solutions-focused approach to Microsoft Teams Integrations
• Skilled at leading Teams-based technical sessions and stakeholder engagement
• Strong ability to gather requirements and tailor Teams Integrations solutions to business workflows
• In-depth understanding of UCaaS and CCaaS in Microsoft-powered hosted environments