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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?
26th Jun
2:45pm - 3:30pm BST
Room AC
41 attended
Session Description
Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.
Attendees (41)

Pawel Czarnecki
Service Owner at Beiersdorf Shared Services

Sven Berckmoes
Solutions & Alliances Lead Europe at TD SYNNEX Maverick

James Hinton
Solutions Director at Natilik

Robert Billinghurst
Solution Architect at AVI-SPL

Neil Graham
Infrastructure Service Lead at Nationwide Building Society

Lucy Burgess
Product Marketing Manager at Gamma

Shen Pragji
Director / Co-Founder at CloudOne365- (ITCloudConsultancy)

Will Talbot
UC Consultant at 1plex

Paul Schofield
Microsoft Solutions Consultant at Cisilion

Richard Buxton
Collaboration Director at Node4

Mike Hejsak
CEO at Voxnube Limited

James Robinson
Director & Principal AV Consultant at AVenture Audio Visual LTD

Keith Fulcher
Senior Consultant at ACP IT Solutions GmbH

Kevin Oliver
Senior Analyst at Empowering Cloud

David Trevallion
Modern Work Solution Architect at The Access Group

Mark Stromeier
Product Manager at Gamma Communications
+25 other Attendees