This Session has ended
Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?
26th Jun
2:45pm - 3:30pm BST
Room AC
41 attended
Session Description
Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.
Attendees (41)

Patrick Scherbeijn
Microsoft Alliance Director at Interstellar Group

Edward Muchene
Chief Information Officer at Tarakilishi Enterprises

David Trevallion
Modern Work Solution Architect at The Access Group

Shoyeb Hossain
Senior Solution Engineer at Daisy Corporate Services

Richard Buxton
Collaboration Director at Node4

Kevin Oliver
Senior Analyst at Empowering Cloud

Sven Berckmoes
Solutions & Alliances Lead Europe at TD SYNNEX Maverick

Rachel Moore
Product Manager at Giacom Limited

Neil Graham
Infrastructure Service Lead at Nationwide Building Society

Phil Lunn
Founder and CEO at Plator Ltd

Andrew Leatherhland
Pre-sales Architect at Expoential-e

Keith Fulcher
Senior Consultant at ACP IT Solutions GmbH

Will Talbot
UC Consultant at 1plex

Andrew Chambers
UC Consultant at Ministry of Justice

Josh Fall
Audiocodes business unit manager at Nimans

James Robinson
Director & Principal AV Consultant at AVenture Audio Visual LTD
+25 other Attendees
Session Sponsor
Upcoming Sessions

Keynote - Exploring AI Assisted Colla...
26 Jun
9:20am
Room A

A business approach to exploiting AI ...
26 Jun
11:30am
Room D

Building a Roadmap to a Mature AI Con...
26 Jun
11:30am
Room C
.jpg)
Panel: MVPs Ask Me Anything!
27 Jun
9:15am
Room B