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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?

26th Jun 2:45pm - 3:30pm BST Room AC
57 attended
In Person
Session Description

Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.

Attendees (57)
Bruno Patterson
UC Managed Service Specialist Team Lead at Daisy Corporate Services
Kevin Oliver
Senior Analyst at Empowering Cloud
Jonas Haentjens
UC lead at UCB
Mark Stromeier
Product Manager at Gamma Communications
Neil Graham
Infrastructure Service Lead at Nationwide Building Society
Lyndsay Ansell
Community Manager at Empowering.Cloud
John Corbett
Director of Recording Solutions at Audiocodes
Andrew Leatherhland
Pre-sales Architect at Expoential-e
Seanna Baumgartner
VP of Marketing at CallTower
Robert Billinghurst
Solution Architect at AVI-SPL
Josh Fall
Audiocodes business unit manager at Nimans
James Robinson
Director & Principal AV Consultant at AVenture Audio Visual LTD
Rachel Moore
Product Implemention Specialist at Giacom Ltd
Laura Swallow
ICT Project Manager at Isle of Wight Council
Richard Buxton
Collaboration Director at Node4
Paul Schofield
Microsoft Solutions Consultant at Cisilion
+41 other Attendees
Session Sponsor
AudioCodes

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