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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?

26th Jun 2:45pm - 3:30pm BST Room AC
41 attended
In Person
Session Description

Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.

Attendees (41)
Steve Collins
Senior Technologist at Datatrack Technology Ltd
Kevin Oliver
Senior Analyst at Empowering Cloud
Will Talbot
UC Consultant at 1plex
Nigel Box
Product Manager at Focus Group
Rob Banks
Service Engineer at ADM Computing
Paul Schofield
Microsoft Solutions Consultant at Cisilion
Phil Lunn
Founder and CEO at Plator Ltd
Andrew Leatherhland
Pre-sales Architect at Expoential-e
Josh Fall
Audiocodes business unit manager at Nimans
Nathan Swallow
Director of Information Systems & Technology at WightFibre Limited
Pawel Czarnecki
Service Owner at Beiersdorf Shared Services
Shen Pragji
Director / Co-Founder at CloudOne365- (ITCloudConsultancy)
Bruno Patterson
UC Managed Service Specialist Team Lead at Daisy Corporate Services
James Robinson
Director & Principal AV Consultant at AVenture Audio Visual LTD
Jonas Haentjens
UC lead at UCB
Neil Graham
Infrastructure Service Lead at Nationwide Building Society
+25 other Attendees
Session Sponsor
AudioCodes

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Stand 11

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