This Session has ended
Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?
26th Jun
2:45pm - 3:30pm BST
Room AC
41 attended
Session Description
Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.
Attendees (41)

Andrew Chambers
UC Consultant at Ministry of Justice

Mark Stromeier
Product Manager at Gamma Communications

Patrick Scherbeijn
Microsoft Alliance Director at Interstellar Group

Ian Murphy
UC Specialist at Wavenet Uk

Shoyeb Hossain
Senior Solution Engineer at Daisy Corporate Services

Sven Berckmoes
Solutions & Alliances Lead Europe at TD SYNNEX Maverick

Bruno Patterson
UC Managed Service Specialist Team Lead at Daisy Corporate Services
.jpg)
Steve Collins
Senior Technologist at Datatrack Technology Ltd

Laura Swallow
ICT Project Manager at Isle of Wight Council

Phil Lunn
Founder and CEO at Plator Ltd

Ross Parkman
Digital Innovation Consultant at Symity

Neil Graham
Infrastructure Service Lead at Nationwide Building Society

Richard Buxton
Collaboration Director at Node4

Paul Schofield
Microsoft Solutions Consultant at Cisilion

James Hinton
Solutions Director at Natilik

David Trevallion
Modern Work Solution Architect at The Access Group
+25 other Attendees
Session Sponsor
Upcoming Sessions

Keynote - Exploring AI Assisted Colla...
26 Jun
9:20am
Room A

A business approach to exploiting AI ...
26 Jun
11:30am
Room D

Building a Roadmap to a Mature AI Con...
26 Jun
11:30am
Room C
.jpg)
Panel: MVPs Ask Me Anything!
27 Jun
9:15am
Room B