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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?
26th Jun
2:45pm - 3:30pm BST
Room AC
41 attended
Session Description
Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.
Attendees (41)

David Trevallion
Modern Work Solution Architect at The Access Group

Robert Billinghurst
Solution Architect at AVI-SPL

Nigel Box
Product Manager at Focus Group

Rachel Moore
Product Manager at Giacom Limited

Kevin Oliver
Senior Analyst at Empowering Cloud

Ian Murphy
UC Specialist at Wavenet Uk

Andrew Leatherhland
Pre-sales Architect at Expoential-e

Shoyeb Hossain
Senior Solution Engineer at Daisy Corporate Services

Pawel Czarnecki
Service Owner at Beiersdorf Shared Services

Richard Buxton
Collaboration Director at Node4

Bruno Patterson
UC Managed Service Specialist Team Lead at Daisy Corporate Services

Will Talbot
UC Consultant at 1plex

Laura Swallow
ICT Project Manager at Isle of Wight Council

Martin Gibney
Managing director at COMMS PS LIMITED

Mark Stromeier
Product Manager at Gamma Communications

Lucy Burgess
Product Marketing Manager at Gamma
+25 other Attendees