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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?

26th Jun 2:45pm - 3:30pm BST Room AC
57 attended
In Person
Session Description

Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.

Attendees (57)
Seanna Baumgartner
VP of Marketing at CallTower
Edward Muchene
Chief Information Officer at Tarakilishi Enterprises
Bruno Patterson
UC Managed Service Specialist Team Lead at Daisy Corporate Services
Paul Holden
VP EMEA at CallTower
Rob Watts
Cloud Solution Architect at Microsoft
Will Talbot
UC Consultant at 1plex
Ella-Louise Jain
Marketing Analyst at Empowering.Cloud
Alex Larcombe
Director, Specialist Sales at Radius Connect
Paul Cornish
UC Architect at Merlin Entertainments Ltd
Rachel Moore
Product Manager at Giacom Limited
Nigel Box
Product Manager at Focus Group
Tania Morrill
Content & Communications Manager at Pure IP
Steve Collins
Senior Technologist at Datatrack Technology Ltd
Mike Hejsak
CEO at Voxnube Limited
Lucy Burgess
Product Marketing Manager at Gamma
Phil Lunn
Founder and CEO at Plator Ltd
+41 other Attendees
Session Sponsor
AudioCodes

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