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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?

26th Jun 2:45pm - 3:30pm BST Room AC
41 attended
In Person
Session Description

Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.

Attendees (41)
Andrew Chambers
UC Consultant at Ministry of Justice
Mark Stromeier
Product Manager at Gamma Communications
Patrick Scherbeijn
Microsoft Alliance Director at Interstellar Group
Ian Murphy
UC Specialist at Wavenet Uk
Shoyeb Hossain
Senior Solution Engineer at Daisy Corporate Services
Sven Berckmoes
Solutions & Alliances Lead Europe at TD SYNNEX Maverick
Bruno Patterson
UC Managed Service Specialist Team Lead at Daisy Corporate Services
Steve Collins
Senior Technologist at Datatrack Technology Ltd
Laura Swallow
ICT Project Manager at Isle of Wight Council
Phil Lunn
Founder and CEO at Plator Ltd
Ross Parkman
Digital Innovation Consultant at Symity
Neil Graham
Infrastructure Service Lead at Nationwide Building Society
Richard Buxton
Collaboration Director at Node4
Paul Schofield
Microsoft Solutions Consultant at Cisilion
James Hinton
Solutions Director at Natilik
David Trevallion
Modern Work Solution Architect at The Access Group
+25 other Attendees
Session Sponsor
AudioCodes

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Stand 11

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