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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?

26th Jun 2:45pm - 3:30pm BST Room AC
41 attended
In Person
Session Description

Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.

Attendees (41)
Alex Larcombe
Director, Specialist Sales at Radius Connect
Shoyeb Hossain
Senior Solution Engineer at Daisy Corporate Services
Ross Parkman
Director of Modern Work at Symity
Edward Muchene
Chief Information Officer at Tarakilishi Enterprises
Mike Hejsak
CEO at Voxnube Limited
Paul Schofield
Microsoft Solutions Consultant at Cisilion
Sebastian Braun
Practice Lead Unified Communications at Campana & Schott GmbH
Joe Hollingsworth
UC & CX Solutions Consultant at Exponential-e
Neil Graham
Infrastructure Service Lead at Nationwide Building Society
Robert Billinghurst
Solution Architect at AVI-SPL
Ian Murphy
UC Specialist at Wavenet Uk
Shen Pragji
Director / Co-Founder at CloudOne365- (ITCloudConsultancy)
Bruno Patterson
UC Managed Service Specialist Team Lead at Daisy Corporate Services
Jonas Haentjens
UC lead at UCB
Heather Berry
Account Manager at Pure IP
Will Talbot
UC Consultant at 1plex
+25 other Attendees
Session Sponsor
AudioCodes

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Stand 11

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