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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?

26th Jun 2:45pm - 3:30pm BST Room AC
41 attended
In Person
Session Description

Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.

Attendees (41)
Patrick Scherbeijn
Microsoft Alliance Director at Interstellar Group
Edward Muchene
Chief Information Officer at Tarakilishi Enterprises
David Trevallion
Modern Work Solution Architect at The Access Group
Shoyeb Hossain
Senior Solution Engineer at Daisy Corporate Services
Richard Buxton
Collaboration Director at Node4
Kevin Oliver
Senior Analyst at Empowering Cloud
Sven Berckmoes
Solutions & Alliances Lead Europe at TD SYNNEX Maverick
Rachel Moore
Product Manager at Giacom Limited
Neil Graham
Infrastructure Service Lead at Nationwide Building Society
Phil Lunn
Founder and CEO at Plator Ltd
Andrew Leatherhland
Pre-sales Architect at Expoential-e
Keith Fulcher
Senior Consultant at ACP IT Solutions GmbH
Will Talbot
UC Consultant at 1plex
Andrew Chambers
UC Consultant at Ministry of Justice
Josh Fall
Audiocodes business unit manager at Nimans
James Robinson
Director & Principal AV Consultant at AVenture Audio Visual LTD
+25 other Attendees
Session Sponsor
AudioCodes

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