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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?
26th Jun
2:45pm - 3:30pm BST
Room AC
41 attended
Session Description
Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.
Attendees (41)
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Steve Collins
Senior Technologist at Datatrack Technology Ltd

Kevin Oliver
Senior Analyst at Empowering Cloud

Will Talbot
UC Consultant at 1plex

Nigel Box
Product Manager at Focus Group

Rob Banks
Service Engineer at ADM Computing

Paul Schofield
Microsoft Solutions Consultant at Cisilion

Phil Lunn
Founder and CEO at Plator Ltd

Andrew Leatherhland
Pre-sales Architect at Expoential-e

Josh Fall
Audiocodes business unit manager at Nimans

Nathan Swallow
Director of Information Systems & Technology at WightFibre Limited

Pawel Czarnecki
Service Owner at Beiersdorf Shared Services

Shen Pragji
Director / Co-Founder at CloudOne365- (ITCloudConsultancy)

Bruno Patterson
UC Managed Service Specialist Team Lead at Daisy Corporate Services

James Robinson
Director & Principal AV Consultant at AVenture Audio Visual LTD

Jonas Haentjens
UC lead at UCB

Neil Graham
Infrastructure Service Lead at Nationwide Building Society
+25 other Attendees