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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?
26th Jun
2:45pm - 3:30pm BST
Room AC
57 attended
Session Description
Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.
Attendees (57)

Bruno Patterson
UC Managed Service Specialist Team Lead at Daisy Corporate Services

Kevin Oliver
Senior Analyst at Empowering Cloud

Jonas Haentjens
UC lead at UCB

Mark Stromeier
Product Manager at Gamma Communications

Neil Graham
Infrastructure Service Lead at Nationwide Building Society
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Lyndsay Ansell
Community Manager at Empowering.Cloud

John Corbett
Director of Recording Solutions at Audiocodes

Andrew Leatherhland
Pre-sales Architect at Expoential-e
Seanna Baumgartner
VP of Marketing at CallTower

Robert Billinghurst
Solution Architect at AVI-SPL

Josh Fall
Audiocodes business unit manager at Nimans

James Robinson
Director & Principal AV Consultant at AVenture Audio Visual LTD

Rachel Moore
Product Implemention Specialist at Giacom Ltd

Laura Swallow
ICT Project Manager at Isle of Wight Council

Richard Buxton
Collaboration Director at Node4

Paul Schofield
Microsoft Solutions Consultant at Cisilion
+41 other Attendees
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