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Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?

26th Jun 2:45pm - 3:30pm BST Room AC
41 attended
In Person
Session Description

Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.

Attendees (41)
Pawel Czarnecki
Service Owner at Beiersdorf Shared Services
Sven Berckmoes
Solutions & Alliances Lead Europe at TD SYNNEX Maverick
James Hinton
Solutions Director at Natilik
Robert Billinghurst
Solution Architect at AVI-SPL
Neil Graham
Infrastructure Service Lead at Nationwide Building Society
Lucy Burgess
Product Marketing Manager at Gamma
Shen Pragji
Director / Co-Founder at CloudOne365- (ITCloudConsultancy)
Will Talbot
UC Consultant at 1plex
Paul Schofield
Microsoft Solutions Consultant at Cisilion
Richard Buxton
Collaboration Director at Node4
Mike Hejsak
CEO at Voxnube Limited
James Robinson
Director & Principal AV Consultant at AVenture Audio Visual LTD
Keith Fulcher
Senior Consultant at ACP IT Solutions GmbH
Kevin Oliver
Senior Analyst at Empowering Cloud
David Trevallion
Modern Work Solution Architect at The Access Group
Mark Stromeier
Product Manager at Gamma Communications
+25 other Attendees
Session Sponsor
AudioCodes

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Stand 11

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