This Session has ended
Microsoft Teams - The ideal platform for AI-Powered UCaaS & CCaaS Convergence?
26th Jun
2:45pm - 3:30pm BST
Room AC
57 attended
Session Description
Tom Arbuthnot of Empowering Cloud is joined by Gidi Adlersberg and Jay Wyatt from AudioCodes to discuss the key role that Microsoft Teams, combined with conversational AI, is playing to seamlessly enable the convergence of unified communications and contact centre as a service. Tom, Gidi and Jay will discuss how enterprises are seeking to blur the previous boundaries that existed between these technologies to improve both their employee and customer experience. Join this session to hear expert insights into the key issues and criteria that IT leaders should be considering as they embark on a Teams-centric UCaaS/CCaaS convergence journey to benefit from a complete calling and contact centre experience for Microsoft Teams.
Attendees (57)
Seanna Baumgartner
VP of Marketing at CallTower

Edward Muchene
Chief Information Officer at Tarakilishi Enterprises

Bruno Patterson
UC Managed Service Specialist Team Lead at Daisy Corporate Services

Paul Holden
VP EMEA at CallTower

Rob Watts
Cloud Solution Architect at Microsoft

Will Talbot
UC Consultant at 1plex

Ella-Louise Jain
Marketing Analyst at Empowering.Cloud

Alex Larcombe
Director, Specialist Sales at Radius Connect

Paul Cornish
UC Architect at Merlin Entertainments Ltd

Rachel Moore
Product Manager at Giacom Limited

Nigel Box
Product Manager at Focus Group

Tania Morrill
Content & Communications Manager at Pure IP
.jpg)
Steve Collins
Senior Technologist at Datatrack Technology Ltd

Mike Hejsak
CEO at Voxnube Limited

Lucy Burgess
Product Marketing Manager at Gamma

Phil Lunn
Founder and CEO at Plator Ltd
+41 other Attendees
Session Sponsor
Upcoming Sessions

Keynote - Exploring AI Assisted Colla...
26 Jun
9:20am
Room A

A business approach to exploiting AI ...
26 Jun
11:30am
Room D

Building a Roadmap to a Mature AI Con...
26 Jun
11:30am
Room C
.jpg)
Panel: MVPs Ask Me Anything!
27 Jun
9:15am
Room B