AudioCodes

Complete Calling & Contact Centre Experience for Microsoft Teams

AudioCodes is driving the convergence of calling and contact centre capabilities for Microsoft Teams. We apply our deep expertise in voice, contact centre and conversational AI to help enterprises improve their employee and customer experience and get the most from their Microsoft Teams strategy. Our unique AudioCodes Live Platform for Microsoft Teams offers multiple Teams applications on a subscription-based "as a service" model, including:

- Teams Calling via Direct Routing and, for Service Providers, Operator Connect.Seamless, reliable PSTN connectivity.

- Teams Contact Centre, via our  award-winning, AI-first, built-in-Azure Voca Conversational Interaction Centre. Voca CIC was recently named "Best Microsoft Teams Contact Centre Solution" in the CX Awards 2024.

- Teams Interaction Recording for regulatory compliance and quality recording across voice, video and chat.

- Teams Meetings Powered by Conversational AI to extract critical business insights and intelligence from every meeting, improving both productivity and business decisions.

- Teams Device as a Service for native Teams Phones and Microsoft Teams Meeting Room Solutions for effective collaboration in today's hybrid workplace.

All brought together with powerful automation tools for service, user and device lifecycle management. 

If you are an enterprise, reseller or service provider looking to get the most from Microsoft Teams, come and visit AudioCodes at Commsverse for a chat and a demo. We'd love to see you.