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Revolutionize Your Hybrid Work with Microsoft Teams Premium: A Deep Dive into Queues and Places

18th Jun 12:15pm - 1:00pm BST Audiocodes
41 attended
Session Description

Overview:

Microsoft Teams Premium is the ultimate tool to enhance your hybrid work experience. This session will delve into two of its powerful features: Microsoft Queues and Microsoft Places.

Microsoft Queues:

  • Overview: Discover how Microsoft Queues transforms traditional call centers into modern, efficient, and customer-centric experiences.
  • Key Features:
    • Intelligent Call Routing: Automatically route calls to the right agent based on skills, availability, and customer preferences.
    • Virtual Agents: Leverage AI-powered virtual agents to handle routine inquiries, freeing up human agents for complex tasks.
    • Real-time Analytics: Gain valuable insights into call volume, wait times, and agent performance to optimize operations.
    • Seamless Integration with Teams: Enjoy a unified communication experience, seamlessly transitioning between calls, chats, and meetings.
  • Demo: Showcase a live demo of Microsoft Queues, highlighting its intuitive interface and powerful features.

Microsoft Places:

  • Overview: Learn how Microsoft Places helps you create a more engaging and productive workplace by transforming physical spaces into digital experiences.
  • Key Features:
    • Smart Meeting Room Bookings: Simplify meeting room scheduling and management with automated booking and intelligent room recommendations.
    • Workplace Insights: Gain valuable insights into space utilization, occupancy patterns, and employee preferences to optimize your workspace.
    • Hybrid Work Experiences: Enhance hybrid work by providing seamless collaboration experiences, regardless of location.
    • Integration with Teams: Leverage the power of Teams to connect people and places, enabling remote and in-person teams to work together seamlessly.
  • Demo: Showcase a live demo of Microsoft Places, demonstrating how it can be used to book meeting rooms, find available desks, and navigate the workplace.

Conclusion:

By combining the power of Microsoft Queues and Microsoft Places, you can revolutionize your hybrid work experience, improve customer satisfaction, and optimize your workspace.

Attendees (41)
Shane Peters
Customer Solutions Design Specialist at BT PLC
Mikael Frödin
Systems Administrator at Saab AB
Dario De Santis
CEO and Cofounder at Tweelin Inc.
Brandon Knowles
IT Support at StreetGames
Vijay Bedesha
IT Specialist at PA Consulting
Nick Jennett
Senior Infrastructure Engineer at PA Consulting
Nigel Newell
IT Consultant at Essential Computing
Diana Florea
Director of Product Management at Pure IP
Albie Mills
Global Product Owner - UC at Herbert Smith Freehills
Tomasz Dubicki
Platform Architect at KNAUF
Palle Nielsen
System Administrator at University of Southern Denmark
Jim Fussell
Operations Manager at Essential Computing
John Sparks
Consultant at Essential Computing
Harps Gill
Senior UC Engineer at Savills
Susie Prince
Cloud Analyst at Reed Managed Services
Rob Kennedy
Modern workplace Lead at KPMG UK
+25 other Attendees