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Leading the Future of Customer Service: Lessons from the Frontlines
18th Jun
2:35pm - 3:00pm BST
Expo 2
17 attended
Session Description
Join Luware's very own Chief Customer Officer, James Cadman to learn how a leading contact center company like Luware tackles our customer's needs.
Hint: People drive excellence, not just KPIs!
View LinkedIn ProfileAttendees (17)
Pedro Castillo
Vice President at Axiom Equity
Martin Andrews
UC Service Delivery Consultant at CPS Ltd
Kevin Coates
Unified Communications Consultant at HybrIT Services
James Milligan
Collab architect at EOS ITS
Kevin Richter
MVA at CTS-consultancy
Tomasz Dubicki
Platform Architect at KNAUF
Daniel Sierzant
Manager IT Platform Communication & Messaging at Knauf
jonathan bassien
Head of Enterprise Customer Success at Luware
Mark Stromeier
Product Manager at Gamma Communications
Shaun Sumner
Technical Director at Radius
Joel Heasman
Strategic Client Manager at Aura
Romy Seifert
Customer Success Manager at Luware
Alex Penfound
Global Sales Director at PingCo
Jonathan Blaise
Service Support Specialist at Yorktel/BAE
Andrea Pezzali
Teams Voice Architect at Com.Tel SpA
Susie Prince
Cloud Analyst at Reed Managed Services
+1 other Attendees