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Leading the Future of Customer Service: Lessons from the Frontlines
18th Jun
2:35pm - 3:00pm BST
Expo 2
23 attended
Session Description
Join Luware's very own Chief Customer Officer, James Cadman to learn how a leading contact center company like Luware tackles our customer's needs.
Hint: People drive excellence, not just KPIs!
View LinkedIn ProfileAttendees (23)
James Cadman
Chief Customer Officer at Luware
Mark Stromeier
Product Manager at Gamma Communications
Andrea Pezzali
Teams Voice Architect at Com.Tel SpA
Yang Liu
Technology Consulting Manager at EY
Shaun Sumner
Technical Director at Radius
Damian Lewis
Digital Workplace Specialist at British Standards Institution
jonathan bassien
Head of Enterprise Customer Success at Luware
Melanie Gray
Business Development Executive at Verint
Tomasz Dubicki
Senior Platform Architect at KNAUF
Daniel Sierzant
Manager IT Platform Communication & Messaging at Knauf
Joel Heasman
Global Strategic Client Manager at Aura
Susie Prince
Cloud Analyst at Reed Managed Services
Olly Henshall
Account Manager at Kascade
Pedro Castillo
Vice President at Axiom Equity
Stuart Stephenson
Technical Architect at Easyjet
Alex Penfound
Global Sales Director at PingCo
+7 other Attendees