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Queues App - What we know and what's still missing.
19th Jun
11:45am - 12:10pm BST
Landis
48 attended
Session Description
Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?
Now that the highly anticipated General Availability release of Queues App has come and Microsoft continues to enhance its Voice Applications capabilities the gap between these solutions is growing shrinking. Lets explore what Queues App has on offer to see if its the right fit for your organization.
Join us to discover:
- What is Queues App?
- Who is the Queues App for?
- Licensing implications
- Capabilities and use cases
- Advancements in native Call Queue and Auto Attendant features
- Real-world customer scenarios and solutions
- What’s still “missing”
By this session’s end, you’ll be up to date on everything Queues App, being able to correctly evaluate your needs as an organization and understand if Queues App is the right fit for you.
Attendees (48)

Emilio Lavia
Business Development Manager at Akixi

Andrea Pezzali
Teams Voice Architect at Com.Tel SpA

Thibaud Hissenhoven
Pre-sales at Proximus NXT

Stuart Stephenson
Technical Architect at Easyjet

Pawel Czarnecki
Service Owner at Beiersdorf Shared Services

Raffaele Colavecchi
Modern Work Practice Manager at Com.Tel SpA

Diana Florea
Director of Product Management at Pure IP

Alex Heer
Global Digital Workplace Manager at Allegion

Vincent Thiec
Product Manager at Kurmi Software

Rob Watts
Cloud Solution Architect at Microsoft

Simon Battye
Collaboration Solution Architect at Natilik

Nick Jennett
Senior Infrastructure Engineer at PA Consulting

David Trevallion
Modern Work Solution Architect at The Access Group

Cedric Rickli
System Engineer M365 at HOCH Health Ostschweiz

Karl Smith
Solutions Architect at LoopUp

Mark Sedivi
Solution Architect - group collaboration at Deutsche Telekom IT
+32 other Attendees