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Queues App - What we know and what's still missing.

19th Jun 11:45am - 12:10pm BST Landis
48 attended
Session Description

Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

Now that the highly anticipated General Availability release of Queues App has come and Microsoft continues to enhance its Voice Applications capabilities the gap between these solutions is growing shrinking. Lets explore what Queues App has on offer to see if its the right fit for your organization.

Join us to discover:

  • What is Queues App?
  • Who is the Queues App for?
  • Licensing implications
  • Capabilities and use cases
  • Advancements in native Call Queue and Auto Attendant features
  • Real-world customer scenarios and solutions
  • What’s still “missing”

By this session’s end, you’ll be up to date on everything Queues App, being able to correctly evaluate your needs as an organization and understand if Queues App is the right fit for you.

Attendees (48)
Alex Heer
Global Digital Workplace Manager at Allegion
Andrea Pezzali
Teams Voice Architect at Com.Tel SpA
Stephan Greve
consultant at tdm.digital
Diana Florea
Director of Product Management at Pure IP
Thibaud Hissenhoven
Pre-sales at Proximus NXT
Tomasz Dubicki
Platform Architect at KNAUF
Kevin Richter
MVA at CTS-consultancy
David Trevallion
Modern Work Solution Architect at The Access Group
Simon Battye
Collaboration Solution Architect at Natilik
Mark Stromeier
Product Manager at Gamma Communications
Stuart Stephenson
Technical Architect at Easyjet
Erik Horváth
Senior System Engineer at Deutsche Telekom
Stefan Vollet
vollet at stefan
Pawel Czarnecki
Service Owner at Beiersdorf Shared Services
Julian Wagner
Consultant Modern Workplace at Net at Work GmbH
Sam O'Donnell
Master at Netcompany
+32 other Attendees