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Queues App - What we know and what's still missing.

19th Jun 11:45am - 12:10pm BST Landis
48 attended
Session Description

Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

Now that the highly anticipated General Availability release of Queues App has come and Microsoft continues to enhance its Voice Applications capabilities the gap between these solutions is growing shrinking. Lets explore what Queues App has on offer to see if its the right fit for your organization.

Join us to discover:

  • What is Queues App?
  • Who is the Queues App for?
  • Licensing implications
  • Capabilities and use cases
  • Advancements in native Call Queue and Auto Attendant features
  • Real-world customer scenarios and solutions
  • What’s still “missing”

By this session’s end, you’ll be up to date on everything Queues App, being able to correctly evaluate your needs as an organization and understand if Queues App is the right fit for you.

Attendees (48)
Emilio Lavia
Business Development Manager at Akixi
Andrea Pezzali
Teams Voice Architect at Com.Tel SpA
Thibaud Hissenhoven
Pre-sales at Proximus NXT
Stuart Stephenson
Technical Architect at Easyjet
Pawel Czarnecki
Service Owner at Beiersdorf Shared Services
Raffaele Colavecchi
Modern Work Practice Manager at Com.Tel SpA
Diana Florea
Director of Product Management at Pure IP
Alex Heer
Global Digital Workplace Manager at Allegion
Vincent Thiec
Product Manager at Kurmi Software
Rob Watts
Cloud Solution Architect at Microsoft
Simon Battye
Collaboration Solution Architect at Natilik
Nick Jennett
Senior Infrastructure Engineer at PA Consulting
David Trevallion
Modern Work Solution Architect at The Access Group
Cedric Rickli
System Engineer M365 at HOCH Health Ostschweiz
Karl Smith
Solutions Architect at LoopUp
Mark Sedivi
Solution Architect - group collaboration at Deutsche Telekom IT
+32 other Attendees