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Queues App - What we know and what's still missing.

19th Jun 11:45am - 12:10pm BST Landis
48 attended
Session Description

Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

Now that the highly anticipated General Availability release of Queues App has come and Microsoft continues to enhance its Voice Applications capabilities the gap between these solutions is growing shrinking. Lets explore what Queues App has on offer to see if its the right fit for your organization.

Join us to discover:

  • What is Queues App?
  • Who is the Queues App for?
  • Licensing implications
  • Capabilities and use cases
  • Advancements in native Call Queue and Auto Attendant features
  • Real-world customer scenarios and solutions
  • What’s still “missing”

By this session’s end, you’ll be up to date on everything Queues App, being able to correctly evaluate your needs as an organization and understand if Queues App is the right fit for you.

Attendees (48)
Ádám Biró
System Engineer at Deutsche Telekom Systems Solutions Hungary Kft.
Kevin Richter
MVA at CTS-consultancy
Alex Heer
Global Digital Workplace Manager at Allegion
Steve Bush
Senior Solutions Architect at Viatel Technology Group
Marcel Verkaik
Product Owner Unified Communications at ABN AMRO Bank
Jamie Wiltshire
Cloud Analyst at Reed
Erik Horváth
Senior System Engineer at Deutsche Telekom
Thibaud Hissenhoven
Pre-sales at Proximus NXT
Will Moore
Consultant at Softcat PLC
Sam O'Donnell
Master at Netcompany
Tomasz Dubicki
Platform Architect at KNAUF
Stefan Vollet
vollet at stefan
Stephan Greve
consultant at tdm.digital
Pawel Czarnecki
Service Owner at Beiersdorf Shared Services
Richard Zuiderwijk
Technical Consultant UC at VTM Groep
Alex Penfound
Global Sales Director at PingCo
+32 other Attendees