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Queues App - What we know and what's still missing.
19th Jun
11:45am - 12:10pm BST
Landis
48 attended
Session Description
Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?
Now that the highly anticipated General Availability release of Queues App has come and Microsoft continues to enhance its Voice Applications capabilities the gap between these solutions is growing shrinking. Lets explore what Queues App has on offer to see if its the right fit for your organization.
Join us to discover:
- What is Queues App?
- Who is the Queues App for?
- Licensing implications
- Capabilities and use cases
- Advancements in native Call Queue and Auto Attendant features
- Real-world customer scenarios and solutions
- What’s still “missing”
By this session’s end, you’ll be up to date on everything Queues App, being able to correctly evaluate your needs as an organization and understand if Queues App is the right fit for you.
Attendees (48)

Ádám Biró
System Engineer at Deutsche Telekom Systems Solutions Hungary Kft.

Kevin Richter
MVA at CTS-consultancy

Alex Heer
Global Digital Workplace Manager at Allegion

Steve Bush
Senior Solutions Architect at Viatel Technology Group

Marcel Verkaik
Product Owner Unified Communications at ABN AMRO Bank

Jamie Wiltshire
Cloud Analyst at Reed

Erik Horváth
Senior System Engineer at Deutsche Telekom

Thibaud Hissenhoven
Pre-sales at Proximus NXT

Will Moore
Consultant at Softcat PLC

Sam O'Donnell
Master at Netcompany

Tomasz Dubicki
Platform Architect at KNAUF

Stefan Vollet
vollet at stefan

Stephan Greve
consultant at tdm.digital

Pawel Czarnecki
Service Owner at Beiersdorf Shared Services

Richard Zuiderwijk
Technical Consultant UC at VTM Groep

Alex Penfound
Global Sales Director at PingCo
+32 other Attendees