Kai Stenberg
Biography
Microsoft MVP Teams. Works mainly with advanced voice solutions, direct routing and contactcenter. I have been working with telephony for last 23 years, and for the last 11 years, based on Microsoft solutions. This includes the following:
- OCS 2007R2
- Lync 2010
- Lync 2013
- Skype for Business (all versions).
I also run a Norwegian podcast named #TeamsCastAway where we talk about Teams and all around it. Beside of the Pod, I also has two blogs. One that are "Teams på norsk" and the other one in english is "Microsoft Teams and UC from my point"
Speaker's Sessions
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Microsoft MVP - Chief Consultant at blinQ AS
Dynamics365 Omnichannel Voice with Direct Routing
Do you wonder about Dynamics365 Customer Service Omnichannel with Voice. Well in this session we shall talk about the basics. What is needed to start calling for Customer Service module in Dynamics365.What if you got Teams and Direct Routing. What are your optio...
Do you wonder about Dynamics365 Customer Service Omnichannel with Voice. Well in this session we ...
Dynamics365 Omnichannel Voice with Direct Routing
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