As the Director of Products and Innovation at Continuant, Joel oversees the development of the Continuant Connect portfolio of products. This includes Microsoft Teams Operator Connect and Direct Routing-as-a-Service solutions. He has a history in Microsoft UC going back to the 2008 OCS days and has maintained a focus on calling and meeting solutions with various integrations at enterprise and global scale.

Today, Joel focuses his efforts largely on two verticals: healthcare and higher education. He is driven to ensure organizations in both industries transition to communications solutions and related applications that take advantage of cloud technologies to increase revenue and decrease operational costs.

Joel was raised and resides in Houston, Texas. He has a successful past a musician including an earned doctorate from the University of Miami.

Who We Are—and How We Help

Modern work runs on conversations—quick calls, urgent escalations, customer interactions, and meetings that need to start on time and sound great. Since 1996, Continuant has helped organizations keep critical communication experiences reliable—whether teams are working from headquarters, hospital floors, branch offices, manufacturing sites, or everywhere in between. 

We help organizations make sense of their communications—bringing voice, collaboration, and contact center tools together so everything just works. Starting with what you already have, we support legacy and hybrid environments while building a simple, flexible path to the cloud. Our Teams calling solution commonly includes PSTN migration support, dial plans, automated call flows, and configurations aligned to real business workflows. Because voice change impacts people, not just settings, we also include Adoption & Change Management options—helping customers communicate the change, train users, and reduce post-cutover disruption.

Where many partners stop at “enablement,” Continuant supports the full lifecycle: discovery and readiness, solution design, phased migrations, and ongoing managed services. Our vendor-agnostic, fully managed AV solutions use a Baseline Forward approach—stabilizing existing environments, eliminating complexity, and managing every space forward with one accountable partner.

What truly sets Continuant apart is our ability to handle complexity. Our team designs, deploys, and manages the calling, meeting, and collaboration experiences people rely on every day, along with the “it just has to work” infrastructure behind them.

Accolades

We’re proud to be a two-time Microsoft Global Partner of the Year Award winner: Calling & Meetings for Microsoft Teams (2020) and Converged Communications (2023) and a Microsoft Solutions Partner for Modern Work. 

Specializations include Calling for Microsoft Teams, Meeting & Meeting Rooms for Microsoft Teams, and Adoption and Change Management.

Let's Talk

Sales: (888) 320-9649

Customer Service:(800) 652-9920

Email: info@continuant.com 

Website: Continuant.com