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AI & the UC+CC Convergence: A Perfect Match for the Future of Customer Experience
18th Jun
2:35pm - 3:00pm BST
Audiocodes
47 attended
Session Description
AI and Unified Communications (UC) are reshaping the Contact Center (CC) landscape, and their convergence is no coincidence. As AI takes on simple, structured customer interactions, human agents are left to handle the complex, high-value cases—often requiring domain expertise. This shift makes it critical for contact centers to be fully integrated with Microsoft Teams, ensuring subject matter experts (SMEs) can be seamlessly pulled into service workflows when needed. In this session, we’ll explore how AI and UC+CC consolidation reinforce each other, creating a more efficient, intelligent, and customer-centric approach to a modern service experience.
Attendees (47)
Sam Winterbottom
Public Sector Director at GAMMA
Richard Zuiderwijk
Technical Consultant UC at VTM Groep
Dominic Kent
Founder & Lead Marketer at UC Marketing Ltd
Diana Florea
Director of Product Management at Pure IP
Alex Penfound
Global Sales Director at PingCo
Alex Manifold
Senior Infrastructure Specialist at Lloyds Banking Group
Anthony Wright
Sales Director UK/ Nordics at Barco
Kevin Richter
MVA at CTS-consultancy
Andy Gibson
CPO at PingCo
Rebecca Lloyd
Global Program Director at Yorktel
Dave French
Technical Pre Sales at Luware
Kim Rayner
Business Development Executive at TD SYNNEX MAVERICK
Andy Sobryan
Sales Specialist at Tango Networks
Wesley Budd
Partner Solutions Architect at Microsoft
Martijn Koster
Solution Architect at Axians
Elio Iorii
Contact Center Manager at Com.Tel SpA
+31 other Attendees