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Commsverse 2023

Ben Donaldson


Biography

Unified Communications architect & consultant specialising in Microsoft technologies. Currently working at Insight UK with over 12 years experience delivering thousands of enterprise voice seats across an array of business sectors; advising and executing on all aspects of Microsoft UC solutions and the supporting vendor ecosystem. Fully versed in the end-to-end deployment of complex and large scale Microsoft voice solutions in every respect, inclusive of technical presales, design, implementation, training, fault resolution, and other related consultancy.  A Microsoft evangelist with genuine interest in the technology outside of work.

Married for 14 years and father to 2 amazing kids (10 & 12 years), I spend most of my time outside work reliving my childhood through them in a far more modern way! My third child is a 5-year-old black Labrador who acts as my 1-to-1 headspace counsellor in exchange for long walks on Dartmoor, coast paths, or other rural areas of Devon.

Speaker's Sessions
Room B In Person

Pimp Your Teams Audio Greetings With Microsoft Speech Studio

22nd Jun 9:15am - 9:40am BST

How do you create audio content for use with the likes of Teams Call Queues, Auto Attendants, or a contact centre IVR? Are you still of the opinion that anything created with Text-to-Speech technologies still sounds like it's been created using... well... Text-t...

How do you create audio content for use with the likes of Teams Call Queues, Auto Attendants, or ...

18 attended
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