Always On CX:EX - Making Every Microsoft Teams User a Potential Agent

Today's workplace demands an innovative approach to customer experience. One that empowers agents to enjoy their jobs and enables great service. When you have a CCaaS that leverages a UC like Microsoft Teams, you not only enhance the main service desk, but sprea...

Today's workplace demands an innovative approach to customer experience. One that empowers agents...

Using AI to Squeeze Every Ounce/Gram of Value Out of Microsoft Teams Meetings

When it comes to Hybrid Work trends, a need for inclusivity is the name of the game. However, many organizations still struggle with the best way to use technology to achieve this goal. In-room meeting participants may not feel as represented in the virtual mee...

When it comes to Hybrid Work trends, a need for inclusivity is the name of the game. However, man...