As the Director of Products and Innovation at Continuant, Joel oversees the development of the Continuant Connect portfolio of products. This includes Microsoft Teams Operator Connect and Direct Routing-as-a-Service solutions. He has a history in Microsoft UC going back to the 2008 OCS days and has maintained a focus on calling and meeting solutions with various integrations at enterprise and global scale.

Today, Joel focuses his efforts largely on two verticals: healthcare and higher education. He is driven to ensure organizations in both industries transition to communications solutions and related applications that take advantage of cloud technologies to increase revenue and decrease operational costs.

Joel was raised and resides in Houston, Texas. He has a successful past a musician including an earned doctorate from the University of Miami.

At Continuant, we specialize in helping organizations modernize and manage their communication and collaboration environments. With 30 years of experience in the business communications and collaboration space, we provide comprehensive solutions encompassing voice, audio/video, contact centers, cloud, and networking systems. Our expertise has earned us the Microsoft Global Partner of the Year award twice—in 2020 for Teams Calling and Meeting Rooms, and again in 2023 for Converged Communications—highlighting our commitment to delivering innovative Microsoft Teams solutions globally.

We offer services like Continuant Connect, facilitating seamless migration from legacy voice systems to cloud-based telephony, and Connect Meeting Rooms, enabling scalable deployment of Microsoft Teams Rooms across organizations. Our Adoption & Change Management practice ensures that your workforce effectively embraces new technologies, maximizing return on investment . Trusted by Fortune 500 companies, healthcare institutions, and higher education leaders in over 50 countries, Continuant is dedicated to keeping your communication systems running smoothly, allowing you to focus on your core business objectives.