Cut through the excessive noise within Teams...

?? Too much traffic and too much noise?  Let's look at what is available to quieten our life in Teams, make it so much more of an enjoyable experience and laser focus what really matters to you. Create a virtual ‘to do’ list Use shortcuts to ge...

?? Too much traffic and too much noise?  Let's look at what is available to quieten our life...

Ensuring Compliance in Teams

Companies from a wide range of industries, in particular the finance and insurance industry, must comply with strict legal requirements for recording, archiving, and processing customer data.  ASC developed an application for Microsoft Teams, ASC Recording ...

Companies from a wide range of industries, in particular the finance and insurance industry, must...

Secure and manage your Enterprise applications with Microsoft Azure

Enterprise Applications and 3rd party applications are the new risk for any organization working in the cloud. In this session Martina shows how to secure and manage Enterprise applications, what you can do to get secure access to them and how to stay secure and...

Enterprise Applications and 3rd party applications are the new risk for any organization working ...

The small little things about Teams as Contact Center solution

What are those little things that you do not find on marketing slides about Teams native Call Queues or deeply integrated Contact Center solutions? What if you make that decision and Teams becomes main tool for your call center agent? Is there a benefit of fully...

What are those little things that you do not find on marketing slides about Teams native Call Que...

Analyze log files to solve Teams Calling issues

When deploying Teams calling for your organisation everything should work without any issues, but what should you do when it doesn't work? Report to Microsoft Support or dig in to log files yourself instead of waiting for a support agent to call back? Yes, you c...

When deploying Teams calling for your organisation everything should work without any issues, but...

Use Adaptive Cards to build the UI in your next Teams tab

It’s difficult and time consuming to give your apps a nice, consistent, responsive UI across devices, platforms and colour schemes. With Adaptive Cards this is a thing of the past, so wouldn’t it be great if you could use them to build your complete ...

It’s difficult and time consuming to give your apps a nice, consistent, responsive UI acros...

Enterprise Compliance: Insider Risk Management in Microsoft 365 from the field

Data protection and above all data security have been frequently discussed or is a deadly topic in every company, not only since the basic data protection regulation. The requirements for a uniform solution with labels, encryption and monitoring are clear at fir...

Data protection and above all data security have been frequently discussed or is a deadly topic i...

Filling Gaps in Teams Voice with Contact Center and Attendant Console

In this session we will explore how turning on a Teams native Contact Center and Attendant Console will complete Teams and allow you, or your clients, to confidently move ahead with Teams as a complete enterprise UC platform. We will go over both the architectur...

In this session we will explore how turning on a Teams native Contact Center and Attendant Consol...

The 5 most common mistakes when introducing Teams

• The biggest mistakes when introducing Teams• Why is change management so important?• Our best practices for introducing uncontrolled Teams teams• The employees are all in teams and now? What happens after the introduction?In this session, A...

• The biggest mistakes when introducing Teams• Why is change management so important?&b...

Dynamics365 Omnichannel Voice with Direct Routing

Do you wonder about Dynamics365 Customer Service Omnichannel with Voice. Well in this session we shall talk about the basics. What is needed to start calling for Customer Service module in Dynamics365.What if you got Teams and Direct Routing. What are your optio...

Do you wonder about Dynamics365 Customer Service Omnichannel with Voice. Well in this session we ...

Enabling hybrid equity in high value spaces with the Q-SYS platform

Join us to discover how to enable the best meeting experience in every space. Many high-value spaces, such as boardrooms, divisible rooms, training rooms, or auditoriums, have been a challenge to outfit with the optimal audio, video and control solution. We'll b...

Join us to discover how to enable the best meeting experience in every space. Many high-value spa...

Manage the Content Lifecycle with Microsoft Teams and SharePoint Syntex

Use the power of AI and machine learning with SharePoint Syntex to help innovate and automate business processes in Microsoft 365. Making life easier for users in every organisation through Microsoft Teams & associated M365 technologies. In this session I wi...

Use the power of AI and machine learning with SharePoint Syntex to help innovate and automate bus...

Monitor and manage Teams devices your own way

Want to monitor and mange your Teams devices using your own application or tools? This session will show you how.The session will cover existing ways do this in the Teams Admin Centre or use a management service provided by the vendor of the device. Next, the s...

Want to monitor and mange your Teams devices using your own application or tools? This session wi...

Slow is the new broken, plan for Teams quality and monitoring.

With slow being the new broken, is it more important than ever to be on top of performance and quality in all Microsoft 365 services, and Microsoft Teams in particular. If it takes 10 seconds to join a Teams meeting, or if the audio or video is poor something is...

With slow being the new broken, is it more important than ever to be on top of performance and qu...

The Warehouse of Time: Delivering first time right answers, not time consuming end points

Customer enquiries are peaking, and companies are struggling to manage all their conversations. So the answer is to add more bodies to the workforce, right? Wrong. Learn how to fully leverage the Microsoft enterprise ecosystem to ensure unparalleled customer ex...

Customer enquiries are peaking, and companies are struggling to manage all their conversations. S...

Understanding the Culture of Collaboration in your Organization

When looking at the collaboration culture within your organization, there are three areas where you can focus: people, process, and technology. The number one mistake that organizations make is that we typically focus most of our time and attention on technology...

When looking at the collaboration culture within your organization, there are three areas where y...

Findings in everyday life with Teams calling

Findings in everyday life with Teams calling What problems do I see with customers running Teams calling - Change of phone numbers - assigning user policies? AAD users vs AD users. Understanding how AA and CQ works. Easy finding where the problems is by looking ...

Findings in everyday life with Teams calling What problems do I see with customers running Teams ...

Hybrid work - Deploying and managing Microsoft Teams Rooms

As organizations layout the plan for their staff return to the office in a more hybrid approach, the need for different meeting spaces to provide a great experience for in office and remote workers is even more important.  As an administrator with many end...

As organizations layout the plan for their staff return to the office in a more hybrid approach, ...

Presenting in Teams Masterclass

Does the phrase "next slide please" send shivers down your spine? Do your meetings often start with a few minutes of trying to share your presentation? When you share your slides, do you struggle to see raised hands or engage with the chat?  If so, then th...

Does the phrase "next slide please" send shivers down your spine? Do your meetings often start wi...

Building Discussion Boards in Microsoft Teams

People within organisations have questions that they need answering every single day. They may email their question to a colleague, telephone someone, or ask the person next to them. In all of these scenarios, the only person who benefits from the answer, was th...

People within organisations have questions that they need answering every single day. They may em...